Controller

• Own and manage the day-to-day administration of all in-house Money Claims Online.
• Issue pre-protocol letters and submit Money Claims Online.
• Prepare and file all necessary court documents accurately and within prescribed deadlines, including claim forms, acknowledgments of service, and witness statements.
• Maintain and update the Debt Claims Tracker, providing regular status reports to the Senior Credit Controller.
• Monitor court hearing dates and ensure TAC’s representation is arranged and prepared for court appearances or mediation sessions.
• Liaise with court officials to track case progress and resolve procedural queries.
• File court defences.
• Agree payment plans with customers.
• Initiate settlement negotiations and engage with courts, representing TAC at court or mediation meetings as required.
• Manage the enforcement of court judgments, including instructing bailiffs or applying for warrants of execution where necessary.
• Deliver monthly updates on collections performance, potential bad or doubtful debts, and prepare justifications for write-off authorisations.
• Target activities to maximise debt collection and reduce aged debt, including resolving account disputes.
• Assess cases for transfer to external legal partners when appropriate.
• Maintain detailed records of all court-related correspondence and documentation for audit and compliance purposes.
• Provide guidance and support to internal teams on small claims court procedures and timelines.
• Review and analyse court outcomes to inform future debt recovery strategies and improve processes.
• Ensure compliance with all legal and regulatory requirements related to small claims processing.
• Collaborate closely with Credit Controllers and Property Managers to resolve disputes efficiently.

Credit Controller

Associate Financial Controller

Financial Controller

Information and Records Controller

Group Financial Controller

Financial Controller