The Arc Southern Maryland

Residential Program Manager

The Arc Southern Maryland

full-time

Posted on:

Location Type: Office

Location: Prince Frederick • Maryland • United States

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Salary

💰 $60,000 per year

About the role

  • Under the general supervision of the Assistant Director, the Residential Program Manager will have administrative responsibility for the individual, staff, and facilities, as well as a broad range of program-wide administrative issues within the Tri-County area (Calvert, Charles and St. Mary’s Counties).
  • This position requires a commitment to individual choice and community integration and inclusion of the consumers.
  • Travel by car is necessary and a great deal of time will be spent in individual sites and Person Center Planning meetings.
  • Responding to emergencies during and after hours, on weekends, and holidays is required when applicable.
  • Flexibility to cover shifts as needed and take on the responsibility of the Program Coordinator as needed.
  • Must pay close attention to detail for accurate results and will be operational under frequent exposure to unusual pressure, therefore good stress management skills are necessary and expected.
  • Reviewing schedules proposed by Program Coordinator (PC) and approving.
  • Review all timecards submitted by PC for final approval.
  • Fill in for PC when needed to cover assigned duties/tasks.
  • Interviews, hires, evaluates and terminates the employment of staff members.
  • Assures adherence to policies and procedures via training and feedback.
  • Provides individualized orientation to new staff members, mentors and provides feedback.
  • Delegate and assign duties to PC.
  • Monitor delegation/assignments given by the PC to Direct Support Professional (DSP).
  • Monthly reviews of all documentation/check list for accuracy and completion such as: PCP if needed that month, all financial records to be turned in, all inspections and drills, attendance/case notes.
  • Attend all house meetings and assist with addressing issues as needed. Ensure that the appropriate agency personnel are invited to the meeting.
  • Review/develop and finalize each house budget.
  • Monitor bank accounts and funding for each person living in the homes.
  • Communicate with PC when accounts are getting high and steps to spend appropriately.
  • Review and monitor all financial records (SNAP, Impress, consumer sheets) turned in by the PC before turning records into finance.
  • Tracking when PCP documentation is due and ensure documents are completed on the timeline requested.
  • Initiate modified service funding plan.
  • Review all documentation and reports in EHR. Review training sheets monthly to ensure they are filed correctly and signed off by the appropriate staff.
  • Complete AIRS report within in given timeline. Quarterly quality assurance reviews of each assigned home.
  • Review/Monitor medical apt paperwork before turning into nurse.
  • Review monthly activity schedules.
  • Complete corrective actions for med errors.
  • Models initiative and creative problem solving, especially in relation to staff conflicts.
  • Demonstrates appropriate workplace behavior, modeling the agency’s philosophy.
  • Demonstrates positive role-model behavior.
  • Maintains confidentiality in relation to individuals and staff issues.

Requirements

  • Bachelor's degree in Human Services field or related field preferred.
  • A minimum of 2 years of experience working directly with persons with developmental and intellectual disabilities.
  • Ability to communicate with and provide support to individuals who are experiencing behavioral challenges.
  • Must be personable, energetic and have strong communication skills, both orally and in writing.
  • Must have knowledge of community resources available.
  • Possesses a proficiency in computer-based software, e.g. Excel, Word and Access.
  • Willingness to work anywhere within the Tri-County area (Calvert, Charles and St. Mary’s counties) as needed.
  • Has a good command of the English language both oral and written and demonstrates these skills.
  • Possesses the ability to be forward thinking and creative.
  • Has demonstrated knowledge.
  • Is well organized and self-directed, and a team player.
  • Has the ability to respond effectively to the most sensitive inquiries or complaints.
  • Has a working knowledge of funding streams from DDA.
  • Demonstrates effective supervisory and leadership skills.
  • Has the ability and willingness to accept emergency phone calls and respond to emergencies twenty-four hours a day.
  • Possesses a valid driving license with a good driving record, and access to a safe vehicle (must pass agency sponsored inspection) for transporting people receiving services.
  • Possesses the ability to pass the criminal background check mandated by the State of Maryland.
Benefits
  • Sign-on bonus of $2,500 payable in two installments ($1,250.00 after the first 3 months, $1,250.00 after satisfactory completion of 12-month period.)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Bachelor's degree in Human Servicesexperience with developmental disabilitiesknowledge of community resourcesproficiency in Excelproficiency in Wordproficiency in Accessknowledge of funding streams from DDAemergency response skillsdocumentation reviewbudget management
Soft Skills
strong communication skillspersonableenergeticcreative problem solvingwell organizedself-directedteam playerstress managementattention to detailleadership skills
Certifications
valid driving licensecriminal background check clearance