The Arc Fresno/Madera Counties

Program Manager

• Always follows and commits to through knowledge and consistent implementation of The Arc's policies and procedures.
• Personally, models for all staff the importance of policies.
• Participates in formulating the annual budget with the Director of Finance and the Director of Programs and monitors the financial stability of the program thru monthly profit/loss reports.
• Responsible for tracking all program expenditures of agency funds, to include petty cash and credit card purchases.
• Turns in report and receipts on a monthly basis.
• Approves all other purchases electronically in a timely manner.
• Responsible for interviewing, hiring, coaching, and terminating staff as needed with the approval of the Director of Programs and HR director.
• Completes 90 day onboarding of Life Skill Coaches and 90 day evaluations and/or yearly evaluations.
• Addresses and consistently documents staff performance issues.
• Responsible for modeling and training for staff on company philosophies of the Basic Principles of a Collaborative Workplace, Arc Covenant and Shift Happens.
• Completes 10-15% quality control review of services of alternative services for all clients to ensure proper client interactive training is performed by staff.
• Will be required to provide direct service duties as needed in order to meet the needs of the clients.
• Oversees online curriculum for alternative services for all clients including their assigned day of remote learning.
• Ensures open and consistent communication between the program and all outside stakeholders, i.e. families, funding agency, employers, care providers, etc.
• Responsible for the purchase, use/implementation, maintenance, evaluation for replacement of program equipment, supplies for use by staff to meet client’s goals and objectives.
• Responsible for the development of engaging curriculum and quarterly review of its relevance, for use by the staff to meet client’s goals and objectives.
• Re-arranges classroom/vehicle assignments for both staff and clients as necessary.
• Insures all employees and clients are following safety protocols.

Program Manager I

Life Coach

• Responsible for supervision and training of individuals with developmental disabilities.
• Works closely with Case Manager & Program Manager to assist individuals in the development of their skills to their full potential.
• Foster their independence in a positive and caring manner.
• Completes required documentation.
• Use the established methodology for achieving client goals and track progress.
• Provides care, supervision, instruction and/or job coaching for the individuals we serve.
• Participates in weekly online videos.
• Development of activities, curriculum and schedules for programming in person or remotely.
• Assists the Case Manager in implementation of the Individual Service Plans (ISP's)/Individual Habilitation Component (IHC).
• Provides documentation as directed by the Program Manager.
• Assists with personal hygiene, toileting, feeding, and ambulation needs as needed.
• Accurately and legibly evaluates and documents the individuals’ progress through daily charting and log notes in client electronic file.

Program Manager I

Life Skills Coach