Help Desk, Junior

The Amatriot Group

Help Desk Technician I providing crucial 24/7 IT support for CDC staff. Collaborating with team members on IT policies and procedures in a remote role.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $14 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT Support, particularly in O365 Applications and VPN Support, while effectively collaborating with team members to uphold key policies and procedures.

Highest-signal resume keywords

O365 Applications SupportVPN SupportIT Support ToolsService Desk ExperienceCollaboration

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

IT SupportTechnical SupportTroubleshooting

Soft Skills

Team CollaborationCommunication

Tools & Technologies

Service Desk Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

IT SupportCustomer Engagement

About the role

Key responsibilities & impact

Support the Service Desk - Weekend Team
Collaborate with other CDC Service Desk staff
Drive the key policies and procedures for IT Support
Utilize the IT Support tools provided by the Customer Engagement Branch

Requirements

What you’ll need

High School Diploma/GED
2+ years of related experience
O365 Applications and VPN Support

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Amatriot Group Website LinkedIn All Job Openings 201 - 500 employees Founded 2011 🎯 Recruiter 🏛️ Government 🔒 Cybersecurity Recruitment
Government
Cybersecurity The Amatriot Group is a talent solutions firm that provides technology and staffing services to federal and commercial clients, with a strong focus on intelligence, defense, and national security missions. Since 2011 it has delivered mission-critical IT support—including IT administration, cloud architecture/DevOps, data analytics and architecture, engineering and technical training, and cybersecurity—rapidly filling workforce gaps in highly secure environments and meeting compliance requirements such as CMMC Level 2. The company emphasizes speed-to-market staffing, veteran and internal workforce programs, and a culture focused on employee development and retention. Help Desk, Junior 🔥 1 hour ago 🇺🇸 United States – Remote 💵 $14 - $15 / hour ⏰ Full Time 🟢 Junior 💻 IT Support 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Support the Service Desk - Weekend Team
Collaborate with other CDC Service Desk staff
Drive the key policies and procedures for IT Support
Utilize the IT Support tools provided by the Customer Engagement Branch 🎯 Requirements
High School Diploma/GED
2+ years of related experience
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