Junior Service Desk Technician

The Amatriot Group

Service Desk Technician resolving IT issues across hardware, software, and applications for USCENTCOM in Tampa, FL. Providing Tier 1 and Tier 2 support to minimize operational disruptions.

Posted 6/25/2026full-timeTampa • Florida • 🇺🇸 United StatesJunior💰 $45,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions
Provide face-to-face and remote Tier 1 and Tier 2 incident resolution for hardware, software, and application problems
Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure
Monitor, track, and resolve service requests efficiently
Support end-user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management
Contribute to operational readiness by supporting system deployments
Strengthen cross-team collaboration by escalating issues appropriately

Requirements

What you’ll need

1+ years of related experience
Experience providing remote troubleshooting and support for desktops, laptops, and software applications
Familiarity with ticketing systems and IT asset management tools
Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management
Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes
Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues efficiently
Attention to detail and commitment to maintaining accurate documentation, asset records, and service logs
Flexibility and adaptability to support changing technologies, operational priorities, and shift schedules, including evenings, weekends, and holidays

Benefits

Comp & perks

Ability to work independently and prioritize tasks in a fast-paced, high-volume support environment
Professionalism and customer service focus to ensure positive end-user experiences

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Tier 1 supportTier 2 supportActive Directorytroubleshootingnetworking conceptssystem configurationsIT hardware lifecycleremote supportincident resolutionservice request management

Soft Skills

problem-solvingattention to detailflexibilityadaptabilitycross-team collaborationcommunicationanalytical skillscustomer servicetime managementoperational readiness