Journeyman Service Desk Technician

The Amatriot Group

Service Desk Technician providing Tier 1 and 2 support for IT issues at USCENTCOM. Resolving customer hardware and software problems across various networks.

Posted 6/25/2026full-timeTampa • Florida • 🇺🇸 United StatesJunior💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions.
Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure.
Support end-user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management.
Facilitate smooth onboarding and offboarding, ensuring accounts and permissions align with organizational and security requirements.
Strengthen cross-team collaboration by escalating issues appropriately, coordinating with technical teams, and sharing knowledge to drive faster resolution.
Contribute to operational readiness by supporting system deployments, validating configurations, and performing initial troubleshooting.
Maintain accurate documentation to support compliance, reporting, and continuous improvement of IT service delivery.
Provide reliable support during off-hours, weekends, and holidays, ensuring uninterrupted IT service for all end-users.

Requirements

What you’ll need

1+ years of related experience
Applicable DoW 8140 or DoW 8570 Certification
Active Secret Clearance (or above), with willingness and ability to obtain a Top Secret Clearance.
Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management.
Experience providing remote troubleshooting and support for desktops, laptops, and software applications.
Familiarity with ticketing systems and IT asset management tools.
Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes.
Ability to monitor, track, and resolve service requests efficiently.
Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues efficiently.
Excellent communication and interpersonal skills to collaborate effectively with end-users, IT teams, and stakeholders.
Ability to work independently and prioritize tasks in a fast-paced, high-volume support environment.
Attention to detail and commitment to maintaining accurate documentation, asset records, and service logs.
Flexibility and adaptability to support changing technologies, operational priorities, and shift schedules, including evenings, weekends, and holidays.
Proactive approach to knowledge sharing, contributing to team learning, process improvement, and the development of standard operating procedures.
Professionalism and customer service focused, ensuring positive end-user experiences.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Amatriot Group Website LinkedIn All Job Openings 201 - 500 employees Founded 2011 🎯 Recruiter 🏛️ Government 🔒 Cybersecurity Recruitment
Government
Cybersecurity The Amatriot Group is a talent solutions firm that provides technology and staffing services to federal and commercial clients, with a strong focus on intelligence, defense, and national security missions. Since 2011 it has delivered mission-critical IT support—including IT administration, cloud architecture/DevOps, data analytics and architecture, engineering and technical training, and cybersecurity—rapidly filling workforce gaps in highly secure environments and meeting compliance requirements such as CMMC Level 2. The company emphasizes speed-to-market staffing, veteran and internal workforce programs, and a culture focused on employee development and retention. Journeyman Service Desk Technician Job not on LinkedIn 🔥 8 minutes ago 🏢 Tampa – Onsite 💵 $60k - $75k / year ⏰ Full Time 🟢 Junior Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for the IT Enterprise, resolving user issues quickly and efficiently to minimize operational disruptions.
Enable seamless IT operations by troubleshooting hardware, software, and system issues across a large infrastructure.
Support end-user productivity through Tier 1 Active Directory services, including account creation, password resets, and access management.
Facilitate smooth onboarding and offboarding, ensuring accounts and permissions align with organizational and security requirements.
Strengthen cross-team collaboration by escalating issues appropriately, coordinating with technical teams, and sharing knowledge to drive faster resolution.
Contribute to operational readiness by supporting system deployments, validating configurations, and performing initial troubleshooting.
Maintain accurate documentation to support compliance, reporting, and continuous improvement of IT service delivery.
Provide reliable support during off-hours, weekends, and holidays, ensuring uninterrupted IT service for all end-users. 🎯 Requirements
1+ years of related experience
Applicable DoW 8140 or DoW 8570 Certification
Active Secret Clearance (or above), with willingness and ability to obtain a Top Secret Clearance.
Proficiency in Tier 1 Active Directory tasks, including account creation, password resets, and user access management.
Experience providing remote troubleshooting and support for desktops, laptops, and software applications.
Familiarity with ticketing systems and IT asset management tools.
Knowledge of networking concepts, system configurations, and IT hardware lifecycle processes.
Ability to monitor, track, and resolve service requests efficiently.
Strong problem-solving skills with the ability to analyze, diagnose, and resolve technical issues efficiently.
Excellent communication and interpersonal skills to collaborate effectively with end-users, IT teams, and stakeholders.
Ability to work independently and prioritize tasks in a fast-paced, high-volume support environment.
Attention to detail and commitment to maintaining accurate documentation, asset records, and service logs.
Flexibility and adaptability to support changing technologies, operational priorities, and shift schedules, including evenings, weekends, and holidays.
Proactive approach to knowledge sharing, contributing to team learning, process improvement, and the development of standard operating procedures.
Professionalism and customer service focused, ensuring positive end-user experiences. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Academic Advisor I 🕒 June 12 USF Health 5001 - 10000 📚 Education 🔬 Science 🧬 Biotechnology Website LinkedIn All Job Openings Academic Advisor advising students on academic plans and career goals at the University of South Florida. Supporting students in making decisions related to their educational path toward graduation. 🏢 Tampa – Onsite 💵 $50k / year ⏰ Full Time 🟢 Junior Account Liaison, Guest Services 🕒 June 4 Air Culinaire Worldwide 201 - 500 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings Account Liaison managing client relationships and service requests for Air Culinaire Worldwide. Collaborating with multiple teams to deliver excellent client service and operational support. 🏢 Tampa – Onsite ⏰ Full Time 🟢 Junior 🟡 Mid-level Guest Services Agent 🕒 May 29 Air Culinaire Worldwide 201 - 500 🤝 B2B ☁️ SaaS Website LinkedIn All Job Openings 🏢 Tampa – Onsite ⏰ Full Time 🟢 Junior 🚫👨‍🎓 No degree required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Active Directoryremote troubleshootingdesktop supportlaptop supportsoftware applications supportnetworking conceptssystem configurationsIT hardware lifecycle processesservice request monitoringproblem-solving

Soft Skills

communication skillsinterpersonal skillsindependent worktask prioritizationattention to detailflexibilityadaptabilityproactive knowledge sharingcustomer servicecollaboration

Certifications

DoD 8140 CertificationDoD 8570 CertificationActive Secret ClearanceTop Secret Clearance (willingness to obtain)