Project Support Specialist

The Amatriot Group

IT Project Support Specialist role at Amatriot Group focused on providing technical support and assistance for end-user computing. Collaborate with teams and manage support requests effectively.

Posted 4/17/2026contractDallas • Texas • 🇺🇸 United StatesSeniorLead💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone
Troubleshoot Windows 11 OS issues
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Provide technical support to Office Services as needed
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions

Requirements

What you’ll need

Bachelors degree or equivalent experience (i.e. 7+ years experience in an IT technical role)
5+ years direct experience supporting C-Suite executives and other VIP staff
7+ years experience in desktop hardware, operating systems, smartphones, and printers.
7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account The Amatriot Group Website LinkedIn All Job Openings 201 - 500 employees Founded 2011 🎯 Recruiter 🏛️ Government 🔒 Cybersecurity Recruitment
Government
Cybersecurity The Amatriot Group is a talent solutions firm that provides technology and staffing services to federal and commercial clients, with a strong focus on intelligence, defense, and national security missions. Since 2011 it has delivered mission-critical IT support—including IT administration, cloud architecture/DevOps, data analytics and architecture, engineering and technical training, and cybersecurity—rapidly filling workforce gaps in highly secure environments and meeting compliance requirements such as CMMC Level 2. The company emphasizes speed-to-market staffing, veteran and internal workforce programs, and a culture focused on employee development and retention. Project Support Specialist 🔥 1 hour ago 🏢 Dallas – Onsite 💵 $55k - $75k / year ⏳ Contract/Temporary 🟠 Senior 🔴 Lead 💝 Customer Support Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Deliver world-class IT support to onsite and remote end users
Independently resolve complex, break/fix issues in person or via telephone
Troubleshoot Windows 11 OS issues
Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
Provide technical support to Office Services as needed
Acts as a resource for IT projects and initiatives in other functional areas as needed
Receive and respond to incoming support requests in a timely manner
Follow set procedures for logging, reporting, and statistically monitoring desktop operations
Set reasonable expectations that can be counted on
Present the facts transparently to promote collaborative solutions 🎯 Requirements
Bachelors degree or equivalent experience (i.e. 7+ years experience in an IT technical role)
5+ years direct experience supporting C-Suite executives and other VIP staff
7+ years experience in desktop hardware, operating systems, smartphones, and printers.
7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
Hands-on troubleshooting experience with the ability to perform under intense scrutiny
Working technical knowledge of current protocols, operating systems, and standards
Strong written and oral communication skills
Analytical and problem-solving abilities, with keen attention to detail
Self-motivated and directed, with the ability to effectively prioritize and execute
Experience working in a team-oriented, collaborative environment
Strong customer-service orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Ability to research and test new technologies and solutions
Time management and organizational skills Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows 11desktop hardwareoperating systemssmartphonesprintersMicrosoft productsbusiness communication platformstroubleshootingtechnical supportinstallation

Soft Skills

written communicationoral communicationanalytical skillsproblem-solvingattention to detailself-motivationprioritizationteam collaborationcustomer serviceprofessionalism

Certifications

Bachelor's degree