Project Support Specialist
The Amatriot Group
contract
Posted on:
Location Type: Office
Location: Dallas • Texas • United States
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Salary
💰 $55,000 - $75,000 per year
About the role
- Deliver world-class IT support to onsite and remote end users
- Independently resolve complex, break/fix issues in person or via telephone
- Troubleshoot Windows 11 OS issues
- Perform installations, replacements, upgrades, and other hardware/software related tasks as needed
- Provide technical support to Office Services as needed
- Acts as a resource for IT projects and initiatives in other functional areas as needed
- Receive and respond to incoming support requests in a timely manner
- Follow set procedures for logging, reporting, and statistically monitoring desktop operations
- Set reasonable expectations that can be counted on
- Present the facts transparently to promote collaborative solutions
Requirements
- Bachelors degree or equivalent experience (i.e. 7+ years experience in an IT technical role)
- 5+ years direct experience supporting C-Suite executives and other VIP staff
- 7+ years experience in desktop hardware, operating systems, smartphones, and printers.
- 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
- 7+ years experience in business communication platforms such as messaging, video conferencing, telephony etc.
- Hands-on troubleshooting experience with the ability to perform under intense scrutiny
- Working technical knowledge of current protocols, operating systems, and standards
- Strong written and oral communication skills
- Analytical and problem-solving abilities, with keen attention to detail
- Self-motivated and directed, with the ability to effectively prioritize and execute
- Experience working in a team-oriented, collaborative environment
- Strong customer-service orientation with a focus on customer satisfaction
- Highest degree of professionalism and integrity
- Flexibility to be on call during off hours and weekends
- Ability to research and test new technologies and solutions
- Time management and organizational skills
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 11desktop hardwareoperating systemssmartphonesprintersMicrosoft productsbusiness communication platformstroubleshootingtechnical supportinstallation
Soft Skills
written communicationoral communicationanalytical skillsproblem-solvingattention to detailself-motivationprioritizationteam collaborationcustomer serviceprofessionalism
Certifications
Bachelor's degree