Manager, Technology Enablement

The ALS Association

Manager of Technology Enablement overseeing digital product strategies for the ALS Association. Collaborating with stakeholders to enhance user experience through training and documentation.

Posted 7/8/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $60,405 - $69,166 per yearWebsite

About the role

Key responsibilities & impact

Reporting to the Associate Director, Technology Enablement, perform the day-to-day execution of the organization’s digital product and service enablement strategy
Ensure staff have the knowledge, resources, and support needed to effectively adopt and utilize enterprise systems
Contribute to training delivery, enablement content, and user support operations
Manage the intake, prioritization, and execution of enablement-related initiatives
Translate system and process changes into clear, user-centered experiences that drive adoption and reduce friction
Lead the planning, coordination, and delivery of training sessions and learning experiences across systems and tools
Partner with subject-matter experts to translate technical and process changes into clear, user-ready materials
Define and track training success metrics (adoption, engagement, proficiency) and continuously refine approaches based on insights
Establish and enforce standards for documentation, training materials, and user-facing content to ensure consistency and quality
Oversee the lifecycle of SOPs, guides, and enablement assets, ensuring content remains accurate, accessible, and streamlined
Coordinate updates across platforms (e.g., knowledge bases, intranet, tools like Spekit) to create a seamless user experience
Develop and manage project plans, timelines, and deliverables for system rollouts, process changes, and training initiatives
Track progress, manage risks, and proactively communicate updates to stakeholders to ensure successful delivery
Capture user support trends and analyze request data to identify systemic issues, training gaps, and opportunities for proactive enablement
Implement scalable solutions (training, documentation, process improvements) to reduce support volume and improve user experience
Act as a feedback loop between end users and system owners to inform ongoing enhancements
Support other Data & Technology efforts as needed such as imports, reporting, and other data quality initiatives.

Requirements

What you’ll need

Bachelor’s degree or 2-4 years of related experience and/or training; or equivalent combination of education and experience
Experience supporting training, documentation, user support, or technology enablement efforts
Experience delivering training and/or creating documentation for systems used by audiences with varying levels of technical proficiency
Demonstrated ability to coordinate projects or initiatives, including organizing tasks, tracking progress, and collaborating with stakeholders
Strong ability to translate technical concepts and process changes into clear, user-friendly materials
Solid organizational and time management skills, with the ability to manage multiple priorities and follow through on deliverables
Ability to work independently while also collaborating effectively across teams
Interest in improving user experience through training, documentation, and support
Comfortable working across multiple systems and tools in a dynamic environment
Experience working with enterprise systems and platforms, preferably within a nonprofit environment, including fundraising platforms, CRMs, and other operational tools (e.g., Salesforce, Microsoft Office 365, Luminate Online, Spekit, Camtasia, or similar).

Benefits

Comp & perks

Healthcare benefits
401(k) plan with employer match
Short-term and long-term disability coverage
Basic life insurance
Well-being benefits
Paid time off
Several paid holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Training DevelopmentDocumentation ManagementUser Experience DesignProject ManagementData Analysis

Soft Skills

Organizational SkillsTime ManagementCollaborationCommunicationProblem-Solving