The AES Group

Solutions Architect – Amazon Connect

The AES Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55 - $65 per hour

Tech Stack

AWSCloudDynamoDBServiceNow

About the role

  • Architect and implement Amazon Connect–based contact center solutions
  • Design contact flows, IVR, routing, queues, and agent experiences
  • Deliver POCs, pilots, and full-scale deployments
  • Integrate Amazon Connect with AWS services (Lambda, S3, DynamoDB, API Gateway)
  • Integrate with CRM and backend systems (Salesforce, ServiceNow, Zendesk, custom platforms)
  • Enable omnichannel capabilities (voice, chat, tasks)
  • Implement analytics and insights using Amazon Connect Contact Lens
  • Ensure best practices for security, scalability, and cost optimization
  • Collaborate with internal engineering teams and AWS partner stakeholders

Requirements

  • 5+ years of experience in solutions architecture or contact center technologies
  • Hands-on experience implementing Amazon Connect in production environments
  • Strong understanding of IVR, call routing, and agent workflows
  • Experience integrating cloud platforms with backend systems
  • Familiarity with AWS serverless services (Lambda, API Gateway)
  • Strong communication and stakeholder engagement skills
Benefits
  • Competitive salary
  • Opportunity for advancement
  • Training & development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Amazon ConnectIVRcall routingagent workflowsAWS LambdaAWS S3AWS DynamoDBAPI Gatewaycloud integrationanalytics
Soft Skills
communicationstakeholder engagement