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Senior Manager, Customer Contact
The AES Corporation. Lead day-to-day customer contact center operations across Indiana and Ohio .
About the role
Key responsibilities & impact- Lead day-to-day customer contact center operations across Indiana and Ohio
- Ensure consistent execution of service delivery standards across all locations
- Own and drive performance against core service metrics
- Lead, coach, and develop a team of managers and support functions
- Partner with cross-functional teams to improve end-to-end customer journeys
Requirements
What you’ll need- 5+ years of experience in customer service or contact center operations
- Strong leadership and team management skills
- Experience in process improvement and technology adoption
- Knowledge of customer service metrics and quality assurance
- Bachelor's degree or equivalent experience
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service metricsquality assuranceprocess improvementtechnology adoption
Soft Skills
leadershipteam managementcoachingcross-functional collaboration