Senior Renewal Account Manager

The Access Group

Senior Renewal Account Manager responsible for managing high-value customer renewals. Leading consultative conversations with C-level stakeholders at Access Group.

Posted 5/30/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Own the full renewal journey for a portfolio of strategic, high‑value customers
Lead clear, consultative renewal conversations with senior and C‑level stakeholders, focusing on value and long‑term partnership
Manage complex, multi‑year contract renewals, working closely with Customer Success, Sales, Product and Support to remove obstacles
Use customer insight, product usage and business goals to forecast renewals accurately and share best practice across the team

Requirements

What you’ll need

Experience working with enterprise or private equity‑backed customers in a business‑to‑business software environment
5-7 years managing large, complex renewals or strategic customer portfolios
Confidence navigating commercial contract structures and higher‑risk renewal scenarios
Experience using customer relationship management (CRM) tools and data to guide renewal decisions
An interest in mentoring others and sharing practical approaches to complex renewals

Benefits

Comp & perks

22 days paid time off
11 company paid holidays
Medical, dental & vision insurance
5% 401(k) company match
A range of other benefits that you can choose from

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

contract managementrenewal forecastingcustomer insight analysisbusiness goal alignment

Soft Skills

consultative communicationstakeholder managementmentoringproblem-solving