Customer Success Leader
The Access Group
full-time
Posted on:
Location Type: Hybrid
Location: Loughborough • United Kingdom
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Job Level
About the role
- Lead a large, global Customer Success organisation (spanning Customer Success and Professional Services) building trusted relationships and driving measurable outcomes such as adoption, engagement and customer value
- Shape the customer journey end‑to‑end by creating simple, scalable approaches that improve product usage and support key regional goals
- Work closely with senior leaders across the business to improve account growth metrics such as expansion and retention, while delivering strong services revenue, margin and utilisation performance
- Play an active role in the Customer Success leadership team, influencing strategy, shaping performance expectations and guiding regional execution
- Champion customer advocacy and experience metrics, including NPS, ensuring continuous improvement across regions
Requirements
- Experience leading large (100+), international Customer Success / Professional Services teams
- Experience guiding teams through change with clarity, developing strong leaders and building a healthy, high‑performing organisation at scale
- A track record of turning insight into simple, scalable approaches that lift measurable outcomes like adoption, engagement, customer health
- Clear and confident communication skills, with the ability to simplify complex ideas and influence senior conversations across regions
Benefits
- 25 days leave a year
- Health contribution
- Three charity days
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
leadershipcommunicationinfluencingrelationship buildingchange managementstrategic thinkingperformance managementcustomer advocacyteam developmentproblem solving