Tharaldson Hospitality Management

Sales

• Develops and maintains marketing plan and sales budget with the General Manager
• Provides sales training to staff of hotel as applicable
• Analyzes Revenue Management strategy using such tools as Star Reports, demand analysis and applicable front office systems
• Schedules sales appointments
• Conducts a required amount of cold calls
• Organizes, maintains, and tracks sales data
• Completes requests of General Manager and other management personnel, as applicable
• Performs functions of General Manager in General Manager’s absence
• All other duties as assigned

Sales Manager

Manager

• Ensures compliance with company/franchise standards for personnel administration and performance, service to patrons, and room rates
• Delegates authority and assigns responsibility to all employees; supervises work activities of all employees
• Ensures staff received proper training for each position, including safety training and standard operating procedures
• Allocates funds, authorizes expenditures and assists Area Director in budget planning
• Monitors cost controls on a regular basis
• Performs duties of a Sales and Marketing manager including making marketing calls; attending community business functions; working with travel agents and direct bill accounts; and coordinating sales promotions
• Inspects guests’ rooms, public access areas, and outside grounds for cleanliness and appearance
• Answers patrons’ complaints and resolves problems to maintain Guest Satisfaction
• Handles and resolves employee issues
• Conducts annual wage scale surveys and ensures employee wages follow wage and salary guidelines
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures
• Ensures bank deposits are made daily, including weekends and holidays
• Ensures employee paperwork, work schedules and payroll are completed and submitted in a timely manner
• Audits daily reports and processes monthly paperwork
• Orders supplies and equipment as needed and in accordance to company procedures
• Available 24/7 with reliable transportation
• All other duties as assigned

General Manager

Auditor

• Computes, records, and verifies numerical data for use in maintaining accounting records
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned

Night Auditor

• Computes, records, and verifies numerical data for use in maintaining accounting records by performing the following duties
• Keeps accurate accounts of cash, checks and credit transactions
• Handles confidential information, including guest records, with a high degree of integrity
• Makes daily deposits (as applicable)
• Verifies room charges and rates; verifies register has appropriate starting cash
• Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report
• Submits reports to corporate office as appropriate
• Monitors room availability
• Blocks rooms and handles guest requests
• Performs and documents security walks on a regular basis
• Has a thorough knowledge of emergency procedures and implementation of procedures
• Prepares continental breakfast on time; replenishes breakfast items as needed
• Performs duties of a Guest Service Agent, including laundry functions as directed
• May be required to make management decisions in manager’s absence
• All other duties as assigned