Thanx

SMB Customer Success Manager

Thanx

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $95,000 per year

About the role

  • You'll be successful in this role if you possess a blend of empathy, strategic thinking, and relentless dedication to customer satisfaction.
  • You are a proactive problem-solver, adept at understanding the unique needs and goals of each SMB client.
  • Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal.
  • Maintain accurate records of customer interactions, transactions, organizational changes and feedback, while using this data to improve future strategies.
  • Stay updated on Thanx product developments and industry trends to provide knowledgeable support and advice to customers.

Requirements

  • 3+ years with account management experience in complex SaaS software
  • Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
  • Ability to work in a fast-paced environment and to be an outstanding team player.
  • Familiarity with CRM software (Salesforce and/or Catalyst an asset)
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient retention strategiesSaaS software
Soft Skills
empathystrategic thinkingdedication to customer satisfactionproactive problem-solverteam player