Technical Account Representative
FSSI - Financial Statement Services Inc.
Salary
💰 CA$22 - CA$25 per hour
Job Level
Junior
About the role
- Answer consumer support tickets that come through our Customer Service tool, Zendesk
- Tag tickets for tracking, research customer issues, and report any bugs or issues uncovered
- Handle tickets escalated from Tier 1
- Research support issues and escalate when there are indications of larger issues
- Provide detailed background information when reporting a bug or issue
- Maintain courteous and articulate communication and bring a positive and helpful face to the brand
- Day-to-day responsibilities overseen by Director of Merchant Operations and Support
- Work 40 hours per week (5 days, 8 hours each day)
- Contract-to-hire remote position
Requirements
- Proven record of working remotely (candidates must be in Canada)
- Use Zendesk to read, track, and respond to support requests from consumers
- Handle tickets escalated from our Tier 1 team
- Research support issues and escalate tickets when there are indications of a larger issue
- Provide detailed background information when reporting a bug or issue
- Maintain courteous and articulate communication
- Work 40 hours per week (5 days, 8 hours each day)
- 1-3 years of software support experience
- Strong written and verbal communication skills
- Strong interpersonal skills, including the ability to manage an upset customers
- Strong problem-solving and computer skills
