Senior Product Manager
Roo
SQL
Job Level
Senior
Tech Stack
SQL
About the role
- Contribute to product strategy and roadmap development for key platform capabilities, working closely with engineering and design teams to deliver customer-centric solutions.
- Lead cross-functional product development from ideation through launch, writing detailed PRDs and user stories that translate customer needs into technical requirements.
- Partner with customer success, sales, and marketing teams to gather customer feedback and market insights that inform product decisions and positioning.
- Leverage emerging AI technology to dramatically improve the efficiency and effectiveness of the product manager role in partnership with the rest of the product team.
- Weave AI throughout the Thanx platform enriching the experience of our customers and their consumers in ways that drive meaningful business outcomes for restaurants.
- Drive integration partnerships with POS systems, ordering platforms, CRM and marketing platforms, and other restaurant technology providers to expand platform capabilities and market reach.
- Analyze product performance using data analytics tools, defining KPIs and conducting A/B tests to optimize user engagement and business outcomes.
- Collaborate with data teams to leverage our proprietary credit card tokenization technology and purchase data for enhanced personalization and targeting features.
Requirements
- 5+ years of product management experience, preferably in B2B SaaS, restaurant technology, or customer engagement platforms.
- You're skilled at translating complex customer needs into clear product requirements and can work effectively with engineering teams using modern tech stacks.
- You've successfully launched and managed software products, with experience in API integrations, platform partnerships, or mobile app development.
- You excel at data-driven decision making, using analytics tools like SQL, product analytics platforms, and A/B testing to inform product strategy.
- You collaborate exceptionally well across functions and can manage competing stakeholder priorities while maintaining focus on customer outcomes.
- You're customer-obsessed with a proven track record of conducting user research, gathering feedback, and iterating based on real customer insights.
- Experience in restaurant technology, POS systems, loyalty platforms, or CRM/marketing automation tools.
- Previous experience at high-growth SaaS companies with experience scaling products from early-enterprise adoption to wide-scale enterprise adoption.
- Knowledge of restaurant operations, guest experience best practices, and the unique challenges of brick-and-mortar businesses going digital.
