Field Service Specialist

Thales

Field Service Specialist providing maintenance and troubleshooting support for Thales IFEC systems. Responsible for maintaining high performance and customer satisfaction in aircraft operations.

Posted 7/29/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IFEC Maintenance and Troubleshooting, with the ability to provide technical support and recommendations for aircraft performance. Capable of interpreting technical documents and diagrams while effectively communicating with stakeholders and managing travel requirements.

Highest-signal resume keywords

IFEC Maintenance ExpertiseTechnical SupportMechanical And Electrical Wiring InterpretationCustomer CommunicationTravel Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IFEC System TroubleshootingTechnical Document InterpretationMaintenance RecommendationsSystem InstallationEvent ResolutionData ValidationActivity ReportingMonitoring Tool ImprovementMechanical Diagram InterpretationElectrical Diagram Interpretation

Soft Skills

Self-StarterTeam CollaborationOrganizational SkillsEffective CommunicationAdaptability

Tools & Technologies

Ground ToolParserOn Wing Tool

Certifications & Qualifications

Valid Passport

Industry Keywords

Aircraft MaintenanceLine MaintenanceMaintenance Repair OverhaulCustomer Support EngineeringSIPGFTP

About the role

Key responsibilities & impact

Provide IFEC Maintenance and Troubleshooting expertise (remotely or onsite) to Airline Line Maintenance teams.
Participate to system installation and retrofit activities on aircraft (including witnessing or running SIP or GFTP).
Provide field support (including maintenance calls, customer support request, etc.) to help the timely dispatching of Aircraft with high level of IFEC system performances and customer satisfaction.
Investigate critical in service event (e.g. executive complaints, extended dark flights, etc.) and lead event to a resolution.
Provide, back office, Maintenance recommendations for non performing or Chronic aircrafts.
Identify systemic issues based on repetitive maintenance actions performed, feedback or reports from key stakeholders (including customer, cabin crew, line maintenance, engineering, etc.).
Create, Update and Validate Technical Maintenance or Installation Data (MPD, AMM, SBs, SIP/GFTP).
Prepare and distribute activity report to key stakeholder (e.g. PM, customer, executive management, …).
Provide feedback and inputs for improvements of monitoring tools (ground tool, parser, on wing tool) and processes.
Will have to consistently learn and train on new products, new functions and performance issues by working closely with applicable departments such as Customer Support Engineering, Central Operations, Customer Programs and Repair Stations.
Maintains the ability to travel on short notice to customer locations worldwide.
Maintains a preparedness, and valid passport, for extended periods away from home location domestically or abroad.

Requirements

What you’ll need

High School Diploma or General Education Development (GED) Diploma minimum.
Must be able to read and interpret documents such as technical publications, flight line procedure, safety rules, operating and maintenance instructions, and procedure manuals.
Must be capable of interpreting mechanical and electrical wiring diagrams.
Must be available to be contacted outside of normal office hours to provide technical support to the organization on an “on-call” basis.
The demand of the installation may require flexible and/or extended work hours to meet the release of the aircraft.
Will have to be on the road for extended periods of time and to cope with and respect foreign customs and cultures.
Will be required to travel to different Maintenance Repair Overhaul facilities as the needs of the service dictates, some locations may be in an unstable political environment.
Must have a Valid Passport and the ability to travel outside the country in which the position is located.
Be a self-starter who can operate with minimal supervision in potentially less than optimal working environments.
Have demonstrated ability to work both independently and as a team member and provide regular status reports on issue progress.
Have the ability to clearly communicate at all levels of the organization, as well as external customers and Field/Repair Shop personnel through verbal and written communication.
Be highly organized individual with the ability to document findings/test results, track priorities, and co-ordinate resolution of technical issues.
Must be able to work in a fast-paced environment while maintaining accuracy and efficiency.

Benefits

Comp & perks

Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
Company paid holidays, vacation days, and paid sick leave.
Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
Employee Discounts on home, auto, and gym membership.