Customer Advocacy Manager

Thales

Customer Advocacy Manager managing global customer advocacy programs for Thales. Elevating customer voices across the cybersecurity landscape and driving engagement through compelling storytelling.

Posted 5/21/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $89,747 - $161,183 per yearWebsite

Tech Stack

Tools & technologies

Cyber SecuritySFDC

About the role

Key responsibilities & impact

Manage day-to-day operations of the global customer advocacy program, including strategy, coordination and execution
Align with product business line leaders on overall customer story themes and focus areas
Partner with sales, customer success managers, and regional marketing to identify strong candidates for advocacy initiatives
Conduct customer interviews and collaborate with product marketing on translating customer stories into case studies, video, web, and social media assets
Ensure customer stories align with key messaging, cybersecurity solutions, and priority industry use cases.
Secure customer participation in key Thales initiatives including analyst reports, product audit interviews, SKO customer panels
Establish processes to track advocacy activity, measure impact, and grow participation (i.,e. reference database, SFDC tool etc.)
Create quarterly advocacy reports; share with sales, marketing, regional marketing, product marketing, and customer success leadership
Produce other customer-facing content: Nurture stream, ROI / business-impact reports and benchmarks

Requirements

What you’ll need

Bachelor’s degree in Business or Marketing or another related field of study or equivalent work experience
5-8 years’ experience in customer marketing, advocacy, or reference programs. Cybersecurity experience preferred.
Strong written and verbal communication to effectively translate customer stories into high-impact marketing assets
Proven ability to build strong rapport and cross collaboration with internal stakeholders (product marketing, sales, customer success, regional marketing) and customers
Highly motivated and able to multitask; work with a sense of urgency
Highly detail oriented, organized, and able to prioritize assigned tasks
Experience using Salesforce, Allego, reference tracking tool

Benefits

Comp & perks

Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
Company paid holidays and Paid Time Off
Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer marketingadvocacy programscase studiesROI reportsbusiness-impact reportscybersecurity

Soft Skills

written communicationverbal communicationcross collaborationrapport buildingorganizational skillsmultitaskingattention to detailprioritization