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Tech Stack
Tools & technologiesAWSAzureCloudDNSLinuxVMware
About the role
Key responsibilities & impact- Support and maintain the technical systems underpinning EUC services
- Support the integration of new services and retirement of legacy systems
- Collaborate technically with the wider organisation on agile initiatives
- Accountable for running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction
- Responding to incidents and requests against agreed SLA’s on EUC services and all tasks associated with running and maintaining the service
- Monitor Service Now Dashboards and maintain call queues at acceptable level adhering to IS charter for call resolution
- Follow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement
- Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings
- Monitor EUC systems for up time as needed
- Collaborate with other IS teams and business staff contacts to ensure maximum possible uptime for the live services
- Report serious security or service issues as needed
- Focus on customer satisfaction and maintain a quality service with professional interactions and appropriate behavior
- Ensure technical service documentation maintained and up-to-date
- Work with service operations lead to commission new services and retire old services
- Ensure representation when services are delivered to operational acceptance meetings SDVLA
- Highlight technical capability gaps and work with EUC Manager to develop training plans for service support staff
- Report issues on data protection, backup process, data restoration, product lifecycle, system and software compatibility and work with EUC technical infrastructure specialists to plan route to resolution
Requirements
What you’ll need- Bachelor Degree level education/experience
- Five years minimum working in industry with proven track record required
- Security clearance required
- Experience working within a large Agile/Lean organisation delivering customer focused support across secure technologically diverse environments
- Desirable skills:- SCCM\Current branch task sequence editing, task updates, day to day administration
- Microsoft group policy administration (GPMC) troubleshoot, creation and amendments across desktop/server/user objects
- Application packaging for physical and VDI desktops using SCCM and App Volumes DEM (UEM)
- Application profiling/user personalisation, profile management
- VMWare infrastructure, datacentre/cluster/hosts/vcenter
- Horizon View – POD architecture/instant clone pools/Image push, post creation synch scripts
- VDI master image/gold image update, patching and management
- App Volumes – Site synchronisation, management, housekeeping
- VMWare UAG – Configuration, set up, load balancing, integration with F5/Netscaler/Horizon View infrastructure
- Certificates – Internal/external – Root paths, thumbprints, renewal process, Digi cert
- Windows 7/Windows 10 operating system
- SBH application delivery (View RDSH) – Instant clone servers
- Cloud services – AWS and Azure
- Workspace 1 (AirWatch – Device management, app delivery)
- Infrastructure understanding (ACC, SEG)
- Google enterprise management services – Chrome book configuration, support and management
- Thin client administration, management and housekeeping
- Networking – DHCP, DNS, Subnets, IP4
- Linux – Shell navigation, join domain, single user mode, network settings, terminal commands, map drives
- VROPS – Experience creating dashboards specifically for Horizon View capacity
- Solarwinds – Server/Application alerting/Dashboards
Benefits
Comp & perks- Private medical insurance
- Buying or selling annual leave
- Cycle to work schemes
- Employee discounts
- Paid volunteering day
- Stocks and shares
- Annual bonus and much more depending on the role
ATS Keywords
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Hard Skills & Tools
SCCMMicrosoft group policy administrationApplication packagingVMWare infrastructureHorizon ViewVDI master image managementApp VolumesWindows 7Windows 10Cloud services
Soft Skills
customer satisfactioncollaborationtroubleshootingprofessional interactionsincident responseservice documentationtraining developmentcommunicationproblem-solvingaccountability
Certifications
Security clearance