Solutions Engineer

• Serve a critical function within the organization by ensuring ongoing and ever-improving customer return-on-investment at scale
• Meet with customers at the various phases of product deployments
• Collaborate with other teams to ensure products are architected, deployed and configured in a manner to deliver maximum value
• Understand at a macro-level how customers are leveraging Imperva’s product offerings
• Identify new emerging business and technical trends
• Work closely with Product Management (PM) and Product Development (PD) to ensure strategic product roadmaps align with evolving customer requirements and expectations
• Drive product adoption, expansion, and customer engagement through webinars, digital content, and cohort engagement approaches (e.g., workshops, office hours, etc.)
• Partner with the CSMs to accelerate time to value and increase feature adoption thereby accelerating the customer life cycle journey to enable expansions more quickly and successfully
• Contribute to the creation of content for the Digital CSM organization, Community, and other value-added collateral that can be shared with our customers at scale
• Liaise with Product Management and Product Engineering teams to ensure a closed loop feedback model
• Partner with services team members for health checks and value assessments
• Build engagement playbooks and reach out to customers with a relentless focus on quick solutions and positive outcomes
• Contribute and execute on Get Our Act Together (GOAT) plans for at-risk customers
• Organize product-centric office hours where customers can become more familiar with the product
• Conduct periodic customer health-checks
• Prepare and educate customers on new features and releases
• Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal

Solutions Architect

Solutions Architect