AI Automation Manager

thaia®︎

Business AI Automation Manager leading operational transformation through AI and automation for a fintech company in Latin America. Prioritizing automation opportunities and managing cross-functional collaborations.

Posted 5/9/2026full-timeBogotá • 🇨🇴 ColombiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

This role will lead that transformation internally by identifying operational inefficiencies, deploying automation fast, and driving measurable impact across the organization.
Own and maintain the company-wide automation opportunity backlog across all non-product functions
Prioritize initiatives based on operational impact, complexity, and strategic value
Continuously evaluate the AI and automation landscape to identify the right tools to adopt
Assess no-code, low-code, and agentic workflow platforms against real operational needs
Work directly with functional leaders across Contact Center, Customer Success, Finance, Legal, RevOps, and Operations
Drive adoption, training, and operational rollout — not just recommendations
Define success metrics before every deployment, including FTE reduction, cycle-time improvement, error reduction, and operational efficiency
Report progress, blockers, and next steps directly to the CPTO on a biweekly basis.

Requirements

What you’ll need

Hands-On AI & Automation Experience — Non-Negotiable
You have personally built and deployed AI-powered workflows from scratch
You are comfortable using platforms like n8n, Make, Zapier, or similar workflow automation tools
You understand how large language models work and can design prompts, orchestrate workflows, manage context, and identify operational failure points before deployment
You have hands-on experience with agentic AI systems, including multi-step workflows, tool-calling, orchestration, and memory handling
You can clearly differentiate when an LLM-based workflow makes sense versus when a simpler rules-based automation is the better solution
You are familiar with the current AI tooling ecosystem, including conversational AI platforms, LLM APIs, workflow automation, and document-processing tools
Operational & Program Management 4–6 years of experience in operations, process improvement, transformation, program management, or similar execution-heavy roles
Experience driving operational transformation projects inside tech, fintech, or fast-moving environments
Strong ability to identify messy manual processes, redesign workflows, and deploy automation without relying on long engineering cycles
Highly execution-oriented with strong ownership and urgency
Strong analytical mindset with clear business-case thinking and ROI tracking
Excellent cross-functional communication skills with the ability to drive change without formal authority
Comfortable operating in ambiguity with a strong bias toward action and fast iteration
Fluent English and Spanish required.

Benefits

Comp & perks

Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AI experienceautomation experienceworkflow automationno-code platformslow-code platformsagentic AI systemslarge language modelsprocess improvementoperational transformationanalytical mindset

Soft Skills

strong ownershipexecution-orientedcross-functional communicationability to drive changeoperating in ambiguitystrong bias toward actionfast iterationidentifying operational inefficienciesmeasurable impactbusiness-case thinking