Player Support Agent, English

TGS

Remote English Player Support Agent assisting gamers for TransPerfect Gaming, a provider of player support and gaming services. Resolving player issues, enforcing community rules, and reporting game trends across diverse projects.

Posted 8/10/2026contractRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Google Workspace and proficiency in managing player support requests through effective communication and organizational skills. Capable of multitasking and prioritizing tasks while maintaining high levels of productivity and player satisfaction.

Highest-signal resume keywords

Advanced Knowledge Of Google WorkspaceExcellent Oral And Written English SkillsKnowledge Of Gaming Social Media PlatformsInterpersonal And Organizational SkillsAbility To Multitask And Prioritize

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent Interpersonal SkillsExcellent Organizational Skills

Tools & Technologies

Google WorkspaceTicketing PlatformsSocial Media Platforms

Industry Keywords

Player SupportGaming CommunityKPI TrackingCreative Problem SolvingCommunity Rules Enforcement

About the role

Key responsibilities & impact

Process ‘Calls for Help’ received from the supported community
Become familiarized with supported games to resolve player support requests
Stay up to date with changes in workflows, policies, and gameplay
Use various ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on a form or spreadsheet
Support managers with ad-hoc tasks
Reach KPIs such as Productivity, Quality, and Player Satisfaction
Enforce community rules and treat everyone fairly in the context of the game
Report issues or trends found in the game

Requirements

What you’ll need

Native or professional level of English with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Knowledge of gaming social media platforms such as Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
A team of like-minded people in a fast-paced, multicultural environment
Ongoing training and professional self-improvement opportunities
Equal employment opportunities and an inclusive workplace