Player Support Agent, Portuguese

TGS

Player Support Agent assisting Portuguese-speaking gamers for TransPerfect Gaming. Resolving player issues, enforcing community rules, and tracking support trends remotely in Brazil/LATAM.

Posted 8/6/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in player support and community management, with a strong focus on resolving player requests and enforcing community rules. Proficient in data tracking and reporting, while maintaining high standards of productivity and player satisfaction.

Highest-signal resume keywords

Native Or Professional-Level PortugueseAdvanced Knowledge Of Google WorkspaceKnowledge Of Gaming Social Media PlatformsExcellent Interpersonal SkillsAbility To Multitask And Prioritize

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Organizational SkillsCreative Problem Solving

Tools & Technologies

Ticketing PlatformsSocial Media Platforms

Industry Keywords

Player SupportCommunity ManagementGamingKPI TrackingRemote Work

About the role

Key responsibilities & impact

Process ‘Calls for Help’ received from the supported community
Become familiar with supported games to resolve player requests effectively
Stay up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Reach KPIs including Productivity, Quality, and Player Satisfaction
Enforce community rules and treat players fairly within the game context
Report issues and trends identified in the game

Requirements

What you’ll need

Native or professional-level Portuguese with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English
Must be comfortable working in a remote setting

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
Ongoing training and professional self-improvement opportunities
Fast-paced, multicultural environment
Inclusive workplace and equal employment opportunities