Player Support Agent, German

TGS

German Player Support Agent assisting gamers for TransPerfect Gaming’s global player-support services. Resolving community requests, enforcing game rules, tracking issues, and meeting player-satisfaction KPIs.

Posted 8/6/2026full-timeRemote • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced knowledge of Google Workspace and strong proficiency in managing player requests through ticketing and social media platforms. Capable of tracking data effectively while enforcing community rules and maintaining high standards of player satisfaction.

Highest-signal resume keywords

Native Or Professional-Level GermanAdvanced Knowledge Of Google WorkspaceStrong Knowledge Of Gaming Social Media PlatformsExcellent Interpersonal SkillsAbility To Multitask And Prioritize

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Organizational SkillsCreative Problem Solving

Tools & Technologies

Ticketing PlatformsSocial Media Platforms

Industry Keywords

GamingCommunity ManagementPlayer SatisfactionKPI Tracking

About the role

Key responsibilities & impact

Process ‘Calls for Help’ received from the supported community
Become familiarized with supported games to resolve player requests
Remain up to date with workflow, policy, and gameplay changes
Use ticketing and social media platforms
Find creative solutions to day-to-day issues
Assist with reporting by tracking data on forms or spreadsheets
Support managers with ad-hoc tasks
Reach KPIs for productivity, quality, and player satisfaction
Enforce community rules and treat players fairly within the game context
Report issues and trends found in the game

Requirements

What you’ll need

Native or professional-level German with excellent oral and written skills
Excellent interpersonal and organizational skills
Advanced knowledge of Google Workspace
Ability to multitask, prioritize, and work independently with minimal supervision
Strong knowledge of gaming social media platforms, including Reddit, Facebook, X, and Discord
Passion for video games
CV must be submitted in English
Must be comfortable working in a remote setting
Full-time, fixed-term employment

Benefits

Comp & perks

The opportunity to hone and improve your skills
Apply your talents to a diverse variety of engaging gaming projects
Ongoing training and professional self-improvement opportunities
Fast-paced, multicultural environment
Inclusive workplace and equal employment opportunities