Freelance Player Support Agent – RU

TGS

Junior Player Support Agent providing support to gaming communities, resolving gameplay issues and assisting game developers with player interactions. Join a passionate team in a fast-paced environment.

Posted 6/25/2026full-timeRemote • 🇷🇺 RussiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Processing ‘Calls for Help’ received from the community you are supporting.
Becoming familiarized with the games you support, so you can best resolve these ‘Calls for Help’.
Remaining up to date with changes in workflows, policies and gameplay.
Becoming highly skilled in the use of various ticketing and social media platforms.
Getting creative in finding solutions encountered on a day-to-day basis.
Assisting with reporting by tracking data on a form or spreadsheet.
Supporting your managers with ad-hoc tasks.
Reaching Key Performance Indicators such as Productivity, Quality, and Player Satisfaction.
Enforcing community rules and treating everyone fairly in the context of the game.
Reporting on any issues or trends found in the game.

Requirements

What you’ll need

A native level of Russian with excellent oral and written skills.
Excellent interpersonal and organizational skills.
Advanced knowledge of Google Workspace.
Strong ability to multitask, prioritize, and work independently with minimal supervision.
Great knowledge of gaming social media, such as Reddit, Facebook, X, and Discord.
Driven by a passion for video games.

Benefits

Comp & perks

The opportunity to hone and improve your skills.
Apply your talents to a diverse variety of engaging gaming projects.
A team of like-minded people in a fast-paced, multicultural environment.
Ongoing training and professional self-improvement opportunities.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data trackingreportingmultitaskingprioritization

Soft Skills

interpersonal skillsorganizational skillscreativityindependencecommunication