Client Service Manager – EMEA
TGM Research
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteSalary
💰 ₱NaN per month
Job Level
Mid-LevelSenior
About the role
- Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
- Provide full guidance for sampling strategy development and monitor fieldwork performance.
- Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
- Maintain excellent day-to-day communication with internal teams and external clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
- Manage and grow a portfolio of small to medium size client accounts, ensuring client satisfaction, retention, and revenue growth.
- Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
- Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
- Working in the night shift supporting projects in the EMEA time zone
Requirements
- 4-5 years of experience in project management within the market research online panel industry
- Proven ability to manage multiple complex projects simultaneously
- Experience working across international markets
- Excellent communication and interpersonal skills
- Fluent English, both speaking and writing; additional European language will be an advantage
- Excellent problem-solving abilities and organizational skills
- Proficiency in using Microsoft Office Suite
- Willing and able to work night shifts.
- Experience in quote preparation and client management – nice to have
Benefits
- Fully remote position
- Competitive salary and performance-based bonuses
- Professional development opportunities
- International Team setup
- Flexible Working Policy
- A collaborative and innovative work environment
- Working with newest technologies and using modern tools (including MacBook)
- 21 days of holidays + bank holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementsampling strategy developmentfinancial monitoringperformance metricslead generationquote preparationclient management
Soft skills
communication skillsinterpersonal skillsproblem-solving abilitiesorganizational skillsclient satisfactionretentionrevenue growth