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TGM Research

Account Manager – Market Research, EMEA

TGM Research

Account Manager managing client relationships and overseeing project delivery within the EMEA region for a fast-growing market research company.

Posted 5/22/2026full-timeRemote • 🇲🇦 MoroccoJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Identify opportunities for account expansion and upselling of additional services, driving incremental revenue generation.
  • Participate in lead generation and new business activities, supporting the acquisition of new clients and opportunities.
  • Manage and grow a portfolio of key client accounts (medium to big size/complexity), ensuring client satisfaction, retention, and revenue growth.
  • Coordinate the execution of medium to complex research projects, ensuring timely delivery of results.
  • Provide full guidance for sampling strategy development and monitor fieldwork performance.
  • Maintain excellent day-to-day communication with clients, advising on potential roadblocks and corrective actions to ensure the best service and client satisfaction throughout the project lifecycle.
  • Monitor project financials and performance metrics, ensuring projects are delivered on time, within budget, and to client expectations.
  • Supporting clients from EMEA region

Requirements

What you’ll need
  • 2-4 years of experience in both account management and/or project management within the market research or online panel industry.
  • Strong communication and interpersonal skills.
  • Fluent English , both spoken and written
  • Fluent German would be an advantage
  • Excellent problem-solving abilities.
  • Entrepreneurial mindset – every day is different: we try, we fail, we try again and succeed.
  • Ability to work independently and as part of a team.
  • Proficiency in using CRM software and Microsoft Office Suite.
  • Research/Statistics/Data Science background is a bonus

Benefits

Comp & perks
  • B2B contract
  • Fully remote position
  • Performance-based bonuses
  • Professional development opportunities
  • International Team setup
  • Flexible Working Policy
  • A collaborative and innovative work environment
  • Working with newest technologies and using modern tools (including MacBook)
  • 21 days of holidays + bank holidays

ATS Keywords

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Hard Skills & Tools
account managementproject managementmarket researchdata sciencestatistics
Soft Skills
communication skillsinterpersonal skillsproblem-solvingentrepreneurial mindsetteamworkindependence