Business Process Optimization Leader

TFS

Business Process Optimization Leader at TFS responsible for driving efficiency and improving business processes in operations and process improvement efforts across the organization.

Posted 5/22/2026full-timeToledo • Ohio • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead the evaluation and redesign of business processes to improve efficiency, accuracy, and scalability
Analyze workflows at both detailed and enterprise levels to identify gaps, bottlenecks, and opportunities
Use data and metrics to define baselines, measure performance, and validate improvements
Partner cross-functionally to design and implement solutions that enhance the customer and employee experience
Identify and drive automation and technology-enabled improvements where appropriate
Build strong relationships and lead collaborative efforts across teams to ensure successful adoption of changes
Coach leaders and teams on continuous improvement principles and foster a culture of accountability and innovation
Establish governance, documentation, and KPIs to sustain improvements over time

Requirements

What you’ll need

7+ years of experience in process improvement, operations, or a related field
Proven ability to lead cross-functional initiatives and deliver measurable business results
Strong analytical and problem-solving skills with experience using data to drive decisions
Experience with process improvement methodologies such as Lean or Six Sigma
Ability to quickly learn business operations and translate insights into practical solutions
Strong communication and influencing skills with the ability to work effectively at all levels of the organization
Demonstrated ability to build relationships, develop teams, and contribute positively to culture and morale in a fast-paced environment.

Benefits

Comp & perks

Competitive pay : Plus incentive opportunities!
Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
8 paid holidays
PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with TFS
Training and mentoring : Learn from our experts in the industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

process improvementdata analysisperformance measurementautomationLean methodologySix Sigmaworkflow analysisKPI establishmentbusiness process redesignmetrics validation

Soft Skills

analytical skillsproblem-solving skillscommunication skillsinfluencing skillsrelationship buildingteam developmentcollaborationcoachingaccountabilityinnovation