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About the role
Key responsibilities & impact- Write clear, step-by-step guides for how we do things
- Keep our process maps and documents up to date and easy to find
- Help update reports and dashboards
- Help track key numbers and understand what they’re telling us
- Support small projects that improve how we work
- Keep our help guides and self-service pages simple and useful
- Help review how work gets done and suggest better ways
- Help test and roll out new ways of working
- Notice things that aren’t working well and flag any gaps
- Help the team stick to our agreed ways of working
- Help keep our systems and process documents current
Requirements
What you’ll need- Very organised, with a strong eye for detail
- A clear, simple writer — you can explain a process so anyone can follow it
- Comfortable with everyday tools like Word, Excel, and Google Workspace, and happy to learn new systems
- Curious and a quick learner who enjoys understanding how things work
- Reliable, and able to manage your own tasks and deadlines
- A team player who’s comfortable asking questions and working with different people
- Any experience in operations, admin, People/HR, or a process-focused role is a bonus, but not essential — attitude and a willingness to learn matter most
Benefits
Comp & perks- Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps
- Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support
- Cycle-to-Work Scheme
- Health and Life Insurance
- Pension Scheme
- 25 days of Annual Leave (+ Bank Holidays)
- Office snacks every day
- Friendly, comfortable and informal office environment in Central London
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Process MappingReport WritingDashboard CreationData AnalysisDocumentation Management
Soft Skills
Organizational SkillsAttention to DetailCuriosityReliabilityTeam Player
