TextNow

Data Analyst

• Analyze complex datasets to identify actionable insights, trends, and opportunities
• Develop and maintain dashboards, reports, and data visualizations using tools like Looker, Tableau, Power BI, or Redash
• Conduct ad hoc analyses to support product, marketing, and operations initiatives
• Partner with data engineering teams to ensure data quality, integrity, and availability
• Develop and maintain KPI frameworks and performance measurement systems
• Assist in building scalable data models and automation pipelines
• Collaborate cross-functionally with Product, Finance, Marketing, and Operations teams to define analytical needs
• Translate business questions into data requirements and present insights and recommendations to senior leadership
• Mentor junior analysts and foster a culture of data-driven decision-making
• Define and standardize analytical best practices across the organization

Senior Data Analyst

DevOps Engineer

• Be responsible for maintaining and scaling production services and servers for complex and high throughput.\u00a0
• Improve scalability, service reliability, capacity, and performance.\u00a0
• Write automation code for provisioning and operating infrastructure at scale.\u00a0
• Build tools for internal use to support software engineering best practices.\u00a0
• You are not an operator; you2\u0080\u0099re an experienced software engineer focused on operations.\u00a0
• Work with development teams to make sure the applications fit nicely within the infrastructure and scalability/reliability/security is designed and implemented from the start.\u00a0
• Participate in on-call rotation, being responsible for uptime and support.\u00a0
• Roll up the sleeves to troubleshoot incidents, formulate and test your hypotheses, and narrow down possibilities to find the root cause.

Senior Site Reliability Engineer

Frontend Engineer

• Design, develop, and maintain a high-quality Web application focused on voice and messaging features (voice calling, chat, real-time notifications, etc.).
• Write clean, maintainable and testable Web applications in Javascript using the latest programming techniques and frameworks.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work with real-time communication protocols, such as WebRTC, SIP, and related messaging and voice frameworks.
• Optimize app performance to ensure smooth voice and messaging functionality, including audio quality, latency, and bandwidth usage.
• Troubleshoot and debug issues related to performance, crashes, and other bugs, ensuring a smooth and stable user experience.
• Own problems and solutions end-to-end, from ideation to deployment.
• Use experimentation and data-driven decision making to improve customer experience.
• Deploy features to millions of users; work will have immediate impact.

Senior Data Analyst

Senior Site Reliability Engineer

Senior Web Developer