Bilingual Patient Support Center Representative

Texas Health Action

Bilingual Patient Support Center Representative handling phone interactions and administrative tasks at a non-profit healthcare organization. Supporting vulnerable populations in accessing quality health services and care.

Posted 7/31/2026full-timeAustin • Texas • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, appointment scheduling, and maintaining patient records while ensuring compliance with HIPAA regulations. Proficient in engaging with diverse populations and fostering a patient-centered environment to enhance patient satisfaction.

Highest-signal resume keywords

Patient RegistrationAppointment SchedulingBilingual in English and SpanishKnowledge of HIPAA RegulationsBasic Life Support (BLS) Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyElectronic Health Record ManagementClerical ProceduresHealthcare Insurance KnowledgeQuality Improvement Participation

Soft Skills

Patient-Centered CommunicationConflict ResolutionTeam CollaborationCustomer Service Orientation

Tools & Technologies

Athena Electronic Medical RecordComputer Software Applications

Certifications & Qualifications

Basic Life Support (BLS)

Industry Keywords

Non-Profit Organization ExperienceUnderserved PopulationsLGBTQ+ Community Engagement

About the role

Key responsibilities & impact

Conduct incoming and outgoing calls as needed to respond to inquiries made by patients, vendors, insurance companies and other medical facilities
Schedule/reschedule patient appointments per stated guidelines
Accurately register patients in electronic health record according to established protocols
Set appropriate expectations to patients regarding the patient visit
Maintain and manage patient records with minimal errors
Conduct all patient interactions in a manner that is patient-centered, reflective of THA/Kind Clinic values, and ensures highest level of patient satisfaction
Safeguard patient privacy and confidentiality
Continuously meet or exceed organization defined metrics regarding call/patient interactions
Resolve patient complaints and escalate to additional leadership support as needed, and within appropriate timeframe
Actively engage in a quality improvement culture within department/organization and participate in identified quality improvement activities
Travel to and from Clinic to provide reception coverage: greeting patients, scheduling appointments, maintaining clean reception area, and checking patients in and out for appointments, as well as other related duties when needed.
Report all qualified travel expenses and mileage in accordance with applicable rules and policies
Assist Patient Support Center leadership in creating processes and systems that facilitate optimal Patient Support Center flow
Assist other members of the Patient Support Center and clinic reception as needed
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma
1 year experience in a medical setting & or call center experience
Knowledge of medical terminology, procedures and diagnosis
Knowledge of computer and relevant software applications
Knowledge of general administrative and clerical procedures
Bilingual in English and Spanish
Prior experience in a non-profit organization (ideally)
Prior experience working with historically underserved populations (ideally)
Working knowledge of HIPAA regulations (ideally)
Working knowledge of Athena electronic medical record (ideally)
Working knowledge of healthcare insurance (preferable)
2+ years of experience in working with diverse populations, including LGBTQ+ and other marginalized populations (ideally)
Active Basic Life Support (BLS) certification required or must be obtained before hire date

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Retirement Plan (403b)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Holidays)
Short-Term & Long-Term Disability
Training & Development
Parental Leave
Longevity Pay