Bilingual

• Answers phones for multiple clinic locations and responds to patient, vendor, insurance, and medical facility inquiries
• Schedule/reschedule patient appointments per stated guidelines
• Accurately register patients in electronic health record according to established protocols
• Set appropriate expectations to patients regarding the patient visit
• Maintain and manage patient records with minimal errors
• Conduct all patient interactions in a patient-centered manner reflecting THA/Kind Clinic values
• Safeguard patient privacy and confidentiality (HIPAA)
• Continuously meet or exceed organization-defined metrics regarding call/patient interactions
• Resolve patient complaints and escalate to leadership as needed
• Actively engage in quality improvement activities within department/organization
• Travel to and from clinics to provide reception coverage: greeting patients, scheduling, maintaining reception area, and checking patients in/out
• Report qualified travel expenses and mileage per policy
• Assist Patient Support Center leadership in creating processes and systems to optimize flow
• Assist other Patient Support Center and clinic reception staff as needed
• Perform other duties as assigned
• Hybrid role supporting call center primarily with in-clinic front desk coverage as needed; must be located in the Austin Metro area and able to commute

Bilingual Patient Support Representative

Peer Advocate, Bilingual

Senior Banker – Bilingual Spanish Required

Bilingual Case Manager, Spanish Speaking

Bilingual Case Manager, Spanish Speaking

Bilingual Case Manager, Spanish Speaking