Bilingual Patient Advocate – Spanish, English
Texas Health Action
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $22 - $24 per hour
Job Level
About the role
- Supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services;
- Provides direct care to individuals wishing to engage in services including, but not limited to conducting intake and assessments for HIV care, PrEP/PEP and/or gender-affirming care, delivering brief individual and group interventions sessions, providing sexual health education and counseling, assisting patients with navigating insurance/benefits, participating in community engagement and outreach, and scheduling appointments;
- Identifies and addresses a patient’s psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs;
- Monitors issues affecting patient access, adherence, and/or retention in care. Maintains up-to-date knowledge of internal and external resources to ensure the continuum of care obtained and works to remove any barriers to services;
- Collects and analyzes data to identify program progress, and effectively manages operations by utilizing quality improvement tools;
- Acts as a liaison between local agencies with the functions and operations of the program;
- Interprets program guidelines, policies, and procedures for operations;
- Participates in quality improvement efforts by assisting in making required adjustments and promoting program innovation. Helps to establish and implement goals, objectives, policies, procedures, and systems for the clinic;
- Maintains confidentiality and HIPAA compliance according to the clinic’s policies and procedures; and
- Performs related duties and fulfills responsibilities as required.
Requirements
- Education and/or Licensure – Bachelor’s degree in a social science or public health discipline. Two-year degree with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor’s degree. Basic Life Support (BLS) certification required or must be obtained no later than two days after hire date.
- Experience – 1+ year(s) of direct experience with HIV counseling and testing and/or case management. Knowledge of insurance navigation and appointment scheduling. 2+ years of experience in working with diverse populations, including LGBTQIA+ and communities of color, within a human service field, such as social work, psychology, counseling and/or public health required. (4+ years of part-time work/volunteer experience may be considered in lieu of 2+ years of experience). Ability to perform phlebotomy, or a willingness to be trained in phlebotomy. Experience in healthcare is preferred but not required. Experience with LGBTQIA+ and/or other marginalized communities a strong plus. Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving expertise.
- Additional Requirements – Bilingual (English/Spanish) Required. Familiarity and experience using a trauma-informed approach to working with individuals. Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA+ communities.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (403b)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Holidays)
- Disability (Short Term & Long Term)
- Training & Development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
HIV counselingHIV testingcase managementinsurance navigationappointment schedulingphlebotomydata analysisquality improvementprogram evaluationtrauma-informed approach
Soft skills
communicationproblem-solvingdecision-makinginitiativeindependent judgmentcultural competencyempathyconfidentialityengagementoutreach
Certifications
Bachelor's degree in social scienceBachelor's degree in public healthBasic Life Support (BLS)