Business Analyst, Consumer Experience

Texas Capital

Business Analyst focusing on consumer experience at Texas Capital Bank. Responsible for user flows, software lifecycle development, and cross-functional collaboration.

Posted 5/28/2026full-timeRichardson • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Focus on business priorities and how core platforms support key deliverables
Understand how primary platforms integrates with cross functional teams, platforms, and systems
Responsible for creating user flows and user story writing
Support and perform software lifecycle development in an agile delivery methodology
Assist users in requirements definitions
Build functional planning and design models tailored to each solution
Provide development and testing estimates
Follow end-to-end tracking using software tools and Kanban
Setup report delivery mechanisms and ensure end user satisfaction
Active backlog management for new requests as well as deliver production support
Communicate verbally and in writing with product owners, project managers, and technology partners
Supports coordination with vendors and internal technology partners to define clear deliverables, maintain timelines, and unblock obstacles as well as ongoing management of the overall vendor backlog
Assist clarifying questions posed by different workstreams as well as stakeholders
Perform data quality and completeness analysis
Perform testing on applications and aid in the facilitation of user acceptance testing
Research, review, and analyze the efficiency and effectiveness of applications in development and in production
Help triage production incidents and partner with business and technology teams to ensure timely resolution and minimize impact to users and the business
Perform ad hoc requirements as the business needs

Requirements

What you’ll need

Bachelor’s degree in Business, Finance, Computer Science strongly preferred or equivalent experience
2-3 years' experience in Digital Product, fintech, or Banking IT
Experience in leveraging customer relationship management tools
Superior verbal and written communication and presentation skills
Self-motivated, self-directed and energetic with an eagerness to learn
Excellent analytical skills and ability to provide actionable insights from data
Exceptional organizational skills and high attention to detail and high degree of accuracy in work output
Proficiency in MS Excel, PowerPoint, and Vizio
Ability to work collaboratively in a team environment, as well as independently
Ability to build and maintain positive working relationships across all levels of the organization

Benefits

Comp & perks

health insurance coverage
wellness program
fertility and family building aids
life and disability insurance
retirement savings plans with a generous 401K match
paid leave programs
paid holidays
paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

user flowsuser story writingsoftware lifecycle developmentagile delivery methodologydata quality analysisuser acceptance testingfunctional planningdesign modelsbacklog managementtesting

Soft Skills

verbal communicationwritten communicationpresentation skillsself-motivatedanalytical skillsorganizational skillsattention to detailcollaborativerelationship buildingproblem-solving