Experience Manager
Texas Capital
full-time
Posted on:
Location Type: Office
Location: San Antonio • Texas • United States
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Tech Stack
About the role
- Plan and coordinate all aspects of hunting retreats including date selection, guest and host confirmations, vendor contracts, and project timelines
- Manage relationships with all retreat vendors (Chef, hunting guides, cleaning, transportation, property management) to ensure timely execution of statements of work and service delivery
- Oversee guest and host communications throughout the retreat lifecycle, including registration, confirmations, logistics details, and post-event follow-up
- Coordinate all travel logistics including aircraft arrangements and ground transportation
- Maintain comprehensive guest and host information including assignments, dietary needs, and travel details; communicate relevant information to all stakeholders
- Serve as primary point of contact during each retreat to troubleshoot issues, manage stakeholder needs, and ensure smooth day-to-day operations
- Travel to the retreat location as needed to provide on-site coordination, support, and oversight during events
- Execute post-event activities including client thank yous, feedback collection, and debrief sessions with hosts to capture insights for continuous improvement
Requirements
- Bachelor's degree in Business, Hospitality, Event Management, Communications, or related field (or equivalent experience)
- Minimum 5 years of experience in event coordination, hospitality management, or luxury client experience management
- Exceptional organizational skills with meticulous attention to detail; ability to manage complex, multi-vendor timelines
- Excellent written and verbal communication skills; ability to interact professionally with executives, vendors, and diverse stakeholders
- Proficiency with event management platforms (Stova, Cvent, Salesforce); strong Excel skills for tracking and reporting
- Ability to manage multiple priorities and competing deadlines in a fast-paced environment
- Proven vendor management experience; skilled at building and maintaining professional relationships with external partners
- Comfortable with travel as needed for on-site coordination and troubleshooting
- High attention to confidentiality and discretion when handling executive and client information
- Proactive problem-solver with composure and adaptability when managing unexpected changes
- Collaborative team player with a positive attitude and willingness to learn
Benefits
- Health insurance coverage
- Wellness program
- Fertility and family building aids
- Life and disability insurance
- Retirement savings plans with a generous 401K match
- Paid leave programs
- Paid holidays
- Paid time off (PTO)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
event coordinationhospitality managementluxury client experience managementvendor managementproject managementlogistics managementfeedback collectiondata trackingreporting
Soft Skills
organizational skillsattention to detailwritten communicationverbal communicationproblem-solvingadaptabilitycollaborationprofessionalismconfidentialitydiscretion