Texas A&M University-San Antonio Mays Center for Experiential Learning and Community Engagement

Project Manager

• Develop and maintain Power BI dashboards for graduate admissions and enrollment reporting (application trends, admit yields, enrollment outcomes, etc.).
• Use Power Query (M code) for data transformation from SharePoint, SFTP, and CRM exports.
• Automate recurring data processes using Power Automate (daily file transfers, scheduled data refreshes, CRM-to-SharePoint pipelines).
• Collaborate with Graduate Admissions leadership to align CRM setup, data collection, and exports with institutional reporting needs.
• Manage and optimize CRM processes (segment creation, form logic, data field mapping, and exports).
• Work with Institutional Research and ITS to troubleshoot data integrations between CRM, Banner/Argos, and Power BI.
• Document workflows and standard operating procedures in Confluence or shared team resources.
• Assist graduate admissions staff with troubleshooting CRM-related issues and provide training or guidance on CRM processes and data workflows as needed.

Customer Relationship Management Project Administrator II