Texas A&M University-San Antonio Mays Center for Experiential Learning and Community Engagement

Project Manager

• Coordinates and supports projects related to CRM operations, data management, and reporting
• Assists with data processes, system workflows, and project implementation
• Works with leadership to identify project needs and support CRM-related data and process initiatives
• Assists in preparing reports, dashboards, and data summaries using tools such as Power BI
• Supports data hygiene efforts including validation, cleanup, standardization, deduplication, and data integrity monitoring
• Prepares, imports, and manages data lists while ensuring proper source tracking, labeling, and adherence to data standards
• Assists with data transformation and preparation using Power Query (M code), spreadsheets, and database query tools
• Uses Python for data cleaning, formatting, and basic automation of data import/export tasks as needed
• Helps support and maintain CRM structures such as fields, forms, segments, and workflows to ensure consistent data collection
• Assists in automating routine data processes using tools such as Power Automate
• Coordinates with Institutional Research and Information Technology to support data integrations between the CRM, Banner/Argos, and reporting systems
• Provides CRM support and training to staff, including one-on-one guidance and group instruction on data processes and reporting tools
• Documents workflows, procedures, and data-related processes to support team continuity and knowledge sharing
• Assists with project coordination activities including planning support, progress tracking, vendor coordination, and implementation of new services
• May help monitor milestones, budget-related information, and compliance requirements for assigned projects
• May assist in supervising student workers or temporary staff supporting data or project operations.

Customer Relationship Management Project Administrator