IT Professional I

Texas A&M University College of Engineering

IT Professional I responsible for supporting faculty and staff with IT issues at Texas A&M Health Science Center. Providing desktop and endpoint support in a collaborative environment.

Posted 7/8/2026full-timeBryan • Texas • 🇺🇸 United StatesJunior💰 $47,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing technical support for desktop hardware, software, and mobile devices, ensuring compliance with IT security and data privacy policies. Strong ability to collaborate with teams and document technical solutions effectively.

Highest-signal resume keywords

Technical SupportWindows SupportMac SupportCustomer ServiceTroubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Desktop Hardware MaintenanceSoftware InstallationEndpoint Computing TroubleshootingMobile Device SupportComputer System Configuration

Soft Skills

Interpersonal SkillsMultitaskingTeam CollaborationClient Relations

Tools & Technologies

PrintersDesktop ComputersKnowledge Base Resources

Certifications & Qualifications

Bachelor’s DegreeAssociate Degree in Information TechnologyTechnology Training Certificate

Industry Keywords

IT Security ComplianceData PrivacyHigher Education Support

About the role

Key responsibilities & impact

Provide first-line technical support to campus faculty, researchers, administrative staff, and students for desktop hardware, software, and mobile device-related issues
Maintain a customer-first attitude and deliver responsive, solution-oriented technical support in a timely manner
Diagnose, troubleshoot, and resolve endpoint computing issues across Windows, Mac, and mobile environments
Install, configure, and maintain desktop computers, printers, software, and related peripherals
Collaborate with Tier III specialists, IT staff, and leadership to support escalation of complex technical issues and service improvements
Ensure compliance with IT security, data privacy, and acceptable use policies in support of academic and research operations
Document technical solutions, troubleshooting steps, and support procedures to maintain accurate knowledge base resources

Requirements

What you’ll need

Bachelor’s degree or equivalent combination of education and experience
Associate degree in Information Technology or certificate in technology training, or equivalent combination of training and experience is a plus
Four months (one semester) of student worker and/or customer service experience
Two years of experience in the maintenance, troubleshooting, and repair of computer equipment is a plus
Ability to multitask and work cooperatively with others
Must be able to work in a collaborative team environment
Strong interpersonal skills with client relations experience
Customer service experience
Experience configuring, administering, and troubleshooting computer systems
Experience supporting Windows, Mac, and mobile device environments
Experience providing technical support in higher education is a plus

Benefits

Comp & perks

Health, dental, vision, life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
12-15 days of annual paid holidays
Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
Automatically enrollment in the Teacher Retirement System of Texas
Free exercise programs and release time
All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
Educational release time and tuition assistance for completing a degree while a Texas A&M employee