Account Executive – Personal Lines Service
Texan Insurance
full-time
Posted on:
Location Type: Office
Location: Houston • Texas • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- The Account Executive is responsible for proactive renewal outreach, improving retention of personal lines policies, and cross-selling additional lines of business during renewal conversations.
- Conduct mandatory outbound renewal calls to clients.
- Serve as the primary point of contact for an assigned book of personal lines clients, delivering high-touch, professional service.
- Use a consultative approach to identify options for retaining policies.
- Analyze coverage and identify gaps.
- Reshop if necessary.
- Execute proactive renewal outreach to improve retention rates.
- Handle policy changes, endorsements, certificates, and billing inquiries accurately.
- Respond promptly to client questions and resolve issues with urgency.
- Maintain empathy and strong problem-solving skills when handling client concerns.
- Follow established processes and scripts to ensure consistency and compliance.
- Round out accounts by cross-selling appropriate coverages.
- Identify and present opportunities to cross-sell additional lines of business (auto, home, umbrella, flood, etc.) during renewal calls.
- Prepare and present professional insurance proposals and quotes.
- Build and maintain strong relationships with carriers and underwriters to secure competitive terms.
- Overcome objections and transition conversations effectively from renewal to cross-sell.
- Maintain accurate and complete client records in Hawksoft.
- Ensure all transactions comply with agency procedures and industry regulations.
- Stay current on industry trends, product offerings, and compliance requirements through ongoing education.
Requirements
- High school diploma or equivalent required.
- Minimum of 2-3 years of experience in a personal lines insurance role, with direct client service and sales responsibilities.
- Proven experience in proactive client outreach, policy renewals, account management, and cross-selling/upselling insurance products.
- Hands-on experience with an agency management system (e.g., Hawksoft, Applied Epic, AMS360). Proficiency with Hawksoft is highly desirable.
- Relevant industry coursework (e.g., towards CISR, CIC, or INS certifications) is a significant plus.
- Must possess a valid state Property & Casualty insurance license.
- Preferred: Industry designations such as CISR (Certified Insurance Service Representative) or CIC (Certified Insurance Counselor).
Benefits
- Competitive Compensation : A salary and benefits package that recognizes your skills and contributions.
- Comprehensive Benefits : Health, dental, and vision insurance, as well as additional coverage options to support your well-being.
- Retirement Planning : A 401(k) plan with company contributions up to 4% to help you build a secure future.
- Paid Time Off : Generous PTO and 9 paid holidays so you can recharge and enjoy life outside of work.
- Professional Development : In-house Corporate Trainer to help you grow professionally and create customized training specifically for you, along with opportunities to grow within the company.
- Positive Work Environment : A supportive and collaborative team culture where your ideas and efforts are valued.
- Community Impact : Opportunities to participate in initiatives that give back to our local community by providing 16 hours of additional PTO to volunteer at an organization of your choosing, plus company-sponsored events.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
policy renewalscross-sellingaccount managementclient outreachinsurance proposalsbilling inquiriescoverage analysisproblem-solvingconsultative approachtransaction compliance
Soft skills
empathycommunicationrelationship buildingurgencyobjection handlingprofessional serviceconsistencyattention to detailclient serviceadaptability
Certifications
Property & Casualty insurance licenseCISRCICINS