Customer Success Specialist

Texada Software

Customer Success Specialist driving renewals, retention, and expansion for Texada’s equipment-management SaaS platform. Managing account health and NRR across enterprise and mid-market customers.

Posted 8/21/2026full-timeMississauga • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Net Revenue Retention, account management, and customer success strategies, with a focus on proactive outreach and relationship management. Proven ability to drive renewals, expansions, and adoption outcomes in a fast-paced SaaS environment.

Highest-signal resume keywords

Net Revenue Retention (NRR)Account ManagementCustomer SuccessSaaS ExperienceRelationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Renewal ManagementExpansion OpportunitiesKPI TrackingAccount-Based GrowthCustomer Coverage

Soft Skills

Strong CommunicationStrategic CollaborationEscalation Handling

Tools & Technologies

CRM SoftwareCustomer Engagement Tools

Industry Keywords

Heavy Equipment IndustryEnterprise CustomersMid-Market Customers

About the role

Key responsibilities & impact

Own Net Revenue Retention across a dedicated customer portfolio, including retention, expansion, and renewal outcomes
Monitor account usage and health signals to prioritize proactive outreach based on risk and growth potential
Run regular check-ins and health conversations with users and decision-makers
Lead renewal conversations, secure renewals, minimize downsell, and address pricing or contract concerns
Identify, qualify, and close expansion opportunities involving add-on modules, user-tier increases, and additional product adoption
Partner with Sales on expansion deal support
Identify underutilized features and route activation and enablement work to Adoption Specialists
Track adoption outcomes and incorporate them into customer relationships
Contribute to scaled outreach such as campaigns, webinars, and guides
Collaborate with Product, Support, Adoption Specialists, Sales, Marketing, and Delivery/PRO
Track KPIs including NRR, retention, expansion, customer coverage, and adoption activity

Requirements

What you’ll need

4+ years of experience in Customer Success or Account Management, focused on enterprise and mid-market customers
Experience owning renewals, expansions, or account-based growth targets, ideally with direct NRR or retention accountability
Ability to work strategically with Product, Sales, Marketing, Adoption Specialists, and Delivery/PRO
Proven ability to manage multiple accounts in a fast-paced SaaS environment
Specialist customer experience experience requiring some escalation handling
Strong relationship management skills
Ability to engage with management and individual contributors across the customer organization
Familiarity with the heavy equipment industry is a plus
Authorized to work in Canada without restriction or sponsorship

Benefits

Comp & perks

Hybrid work environment with primarily remote work
Equal employment opportunities
Inclusive and accessible workplace
Recruitment process assistance and accommodation support