TEVET

Program Manager

• Serve as the primary point of contact for assigned customer account, coordinating status updates, escalations, reporting, and issue resolution between the customer, suppliers, and internal stakeholders.
• Manage high-volume procurement activity, prioritizing requisitions, RFQs, and supplier follow-up across competing demands.
• Drive process improvements that reduce cycle time, improve data accuracy, and increase workflow efficiency.
• Prepare and analyze operational reports, metrics, and supplier performance data to support leadership decision-making.
• Lead onboarding and training of team members, suppliers, and external partners on required systems, workflows, and customer requirements, serving as a subject matter expert for OSP processes.
• Serve as a senior resource for complex supplier and order escalations, partnering with leadership as needed.
• Evaluate suppliers to ensure they meet both customer expectations and relevant compliance regulations.
• Request and review multiple quotes from suppliers to ensure competitive pricing, and relay options to internal stakeholders or customers as needed.
• Accurately document negotiation strategies, price justifications, and SOP (Statement of Problem) history.
• Communicate directly with suppliers and customers to coordinate product availability, delivery schedules, and problem resolution.
• Proactively engage with vendors and customers to follow up on open or delayed orders, clearly communicating status updates and expectations.
• Process and manage customer orders accurately in the ERP and external systems, ensuring correct pricing, shipping methods, and billing details.
• Collaborate with vendors and customers to process and complete Return Material Authorizations (RMAs).
• Generate packing slips, proofs of delivery, and other required documentation.
• Input relevant data into customer and internal portals.
• Maintain accurate and concise documentation in the ERP and external/customer systems.
• Analyze, develop, and improve work instructions and operational processes to increase efficiency and compliance.
• Participate in and lead regular meetings with internal and external teams to align on expectations and resolve any concerns.
• Act as a change agent for continuous improvement efforts across processes.
• Maintain current certifications in required training modules (e.g., GSCO Counterfeit Part Prevention).
• Identify and manage supply chain risks through financial and performance evaluations of sub-tier suppliers; support Quarterly Business Reviews with data-driven insights.

Customer Program Manager, OSP

Chief Marketing Officer

• The Director of Marketing is responsible for devising and driving innovative marketing strategies in support of business goals.
• Manage TEVET brand consistency in all external communications including digital platforms, social media, and co-branded events with supplier partners.
• Design and implement AI-assisted marketing strategies to optimize customer targeting, personalization, and campaign performance.
• Develop, execute, and refine data-driven digital marketing campaigns across email, SEO/SEM, social media, and paid advertising channels.
• Monitor emerging technologies in marketing and proactively implement new tools (e.g., AI-based content generators, predictive analytics, chatbots).
• Leverage marketing automation platforms and CRM data to segment audiences and deliver personalized content throughout the customer journey.
• Compose, develop, track, evaluate, and execute on marketing activities, campaigns, and content calendars with clear KPIs.
• Expand TEVET's digital footprint through innovative use of video, webinars, influencer engagement, and thought leadership content.
• Oversee TEVET’s social media presence by setting strategy, managing content calendars, analyzing engagement metrics, and optimizing reach and impact.
• Collaborate across departments and functions to communicate TEVET’s unique value proposition, particularly in the context of digital transformation.
• Provide leadership and direction for tradeshows and virtual/on-site events, incorporating digital elements like livestreaming and real-time social coverage.
• Create and update marketing content and collateral, including Line Cards, Capability Statements, Solutions Briefs, White Papers, Proposals, Data Sheets, and PowerPoint Presentations.
• Develop dashboards and analytics reports using tools like Google Analytics, HubSpot, and custom BI platforms to communicate marketing performance and ROI.
• Delegate tasks and projects to consultants or members of the marketing team, ensuring alignment with strategic initiatives.
• Negotiate contracts for digital services, media buying, creative agencies, or consultants needed to execute the marketing strategy.