Teva Pharmaceuticals

CRM Operations Specialist

Teva Pharmaceuticals

full-time

Posted on:

Location Type: Hybrid

Location: Parsippany • New Jersey • United States

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Salary

💰 $95,120 - $118,900 per year

About the role

  • Leverage the Veeva CRM product suite to provide operational support to the Veeva Channel Lead in the development and deployment of Veeva assets (e.g. Rep Triggered Emails, digital sales aids, etc).
  • Provide operational support to the MCM CRM team for CRM enhancements related to business processes, privacy & compliance requirements, campaign development, and operational reporting.
  • Support the loading of approved creative assets into Veeva Vaults and/or Digital Asset Management platform to deliver timely and cost-efficient digital content.
  • Engage internal and external partners to facilitate integrated technical and operational enhancements.
  • Engages service providers to communicate and monitor channel/ content standards for tactic design & execution (e.g., content templates, tagging standards, taxonomy).
  • With guidance from Channel Leads, take the lead in identifying and resolving operational issues, identifying opportunities to improve operational efficiencies and campaign effectiveness.

Requirements

  • Bachelor’s degree required
  • Minimum 2 years managing digital marketing communication programs
  • Minimum 2 years Pharmaceutical industry experience
  • Works effectively in a multi-task environment
  • Sets and/or meets deadlines and sets appropriate priorities
  • Displays strong sense of urgency and attention to detail
  • Presents clear, concise, well organized written and oral communications
  • Familiarity with CRM platforms and utilization of data in a CRM environment
  • Proficiency with: Microsoft Office (Outlook, Excel, Word, PowerPoint)
  • Project management software a plus (e.g. Workfront, MS Project, etc)
  • Ability to document business processes and procedures
  • Willing to reach out to others to gain insight into their work to resolve operational issues.
  • Works with the team to shape options for tackling issues and takes leadership in implementing new ideas/ways of working and reviewing progress.
  • Connecting with others to ensure that plans are aligned and to unlock any conflicting priorities.
  • Demonstrates solution-oriented approach and proficient problem-solving skills
Benefits
  • Comprehensive Health Insurance: Medical, Dental, Vision, and Prescription coverage starting on the first day of employment, providing the employee enrolls.
  • Retirement Savings: 401(k) with employer match, up to 6% and an annual 3.75% Defined Contribution to the 401k plan.
  • Time Off: Paid Time Off including vacation, sick/safe time, caretaker time and holidays.
  • Life and Disability Protection: Company paid Life and Disability insurance.
  • Additional benefits include, but are not limited to, Employee Assistance Program, Employee Stock Purchase Plan, Tuition Assistance, Flexible Spending Accounts, Health Savings Account, Life Style Spending Account, Volunteer Time Off, Paid Parental Leave, if eligible , Family Building Benefits, Virtual Physical Therapy, Accident, Critical Illness and Hospital Indemnity Insurances, Identity Theft Protection, Legal Plan, Voluntary Life Insurance and Long Term Disability and more.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
digital marketing communicationCRM enhancementsoperational reportingcampaign developmentdata utilization in CRMbusiness process documentationproblem-solving
Soft Skills
multi-taskingdeadline managementattention to detailclear communicationleadershipcollaborationsolution-oriented approach
Certifications
Bachelor’s degree