Customer Service Specialist
Teva Pharmaceuticals
full-time
Posted on:
Location Type: Office
Location: Basel • 🇨🇭 Switzerland
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Reception and switchboard coverage during opening hours
- Complete order processing and documentation in accordance with applicable guidelines and procedures, and comprehensive customer support in German/French/Italian
- Creation of invoices, returns and credit notes
- Handling and/or forwarding customer inquiries and complaints
- Maintaining and updating master data in SAP ERP: sales views, conditions, customer master data (including customer purchase authorizations and approvals)
- Ensuring purchase authorizations for controlled substance orders in accordance with applicable regulations
- Managing wholesaler relations (initial order suggestions, information, recording conditions)
- Supporting coordination of product launches and/or portfolio adjustments in coordination with internal and external stakeholders
- Sample and promotional material management (including monitoring sample quotas)
- Compliance with and application of communication guidelines, policies and procedures
Requirements
- Qualification as a pharmacy assistant or basic commercial education
- Experience in customer service and project work
- Strong communication and active listening skills
- High customer focus, resilience and flexibility
- Organizational talent with the ability to prioritize and manage multiple tasks simultaneously
- Confident use of digital tools: Microsoft 365 (especially Excel), SAP ERP; CRM experience is an advantage
- Precise and committed working style with a strong commitment to quality
- Independent, persuasive personality with decisiveness and assertiveness
- Excellent language skills: German (native), French; English and Italian are a plus
Benefits
- Varied, diverse and challenging role in a dynamic and fast-evolving environment
- Gain insights into various business processes
- Progressive employment conditions (e.g. lunch card, public transport allowance, option for mobile working)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order processinginvoice creationcustomer supportmaster data managementpurchase authorizationsproject workcustomer service
Soft skills
strong communicationactive listeningcustomer focusresilienceflexibilityorganizational talentprioritizationindependencepersuasivenessdecisiveness
Certifications
pharmacy assistant qualificationbasic commercial education