Technical Account Manager – Telco OpenShift
Red Hat
CloudKubernetesLinuxOpenShiftOpenStack
Technical Account Manager, TAM
TetraScience
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Amazon RedshiftAWSAzureCloudNoSQLRDBMSSparkTableau
About the role
- - Providing a strategic technical partnership with Customers, you will bridge the gap between the business objectives and technical execution.
- - You will be the primary technical leader for scientific end-users to design, architect, and deliver highly impactful solutions to pharmaceutical and biotech customers.
- - You will work to understand scientists' and R&D IT analysts' needs, analyze their data environment, assist in the design and implementation of our solutions and enable customers to achieve faster ROI, reduced risk, smoother scaling, accelerated product adoption and ensure the long-term success of projects.
- - Primary technical point of contact across strategic accounts
- - Lifecycle engagement & adoption acceleration from presales to delivery
- - Technical health & risk management
- - Strategic planning and stakeholder management across sales, product management and engineering teams
- - Sales enablement & growth support
- - Deep and wide technical and science senior relationships
- - Provide proactive, prescriptive technical guidance
- - Act as a trusted advisor aligned to Customer outcomes
- - Drive adoption & success plan execution
- - Conduct regular technical reviews
- - Identify risks & recommend optimizations
- - Lead technical strategy for expansions
- - Support POCs & co-innovation
- - Manage resolution for escalated issues
- - Accelerate time to value
- - Improve stability & uptime
- - Strategic roadmap alignment
- - Prioritized support & faster resolutions
- - Higher ROI through continuous optimization
- - Support growth through hands on sessions and enablement presentations
- - Showcase tailored demonstrations to prospects, to both small and large audiences
- - Solution Mapping: Map business requirements to technical solutions.
- - ROI Calculation: Determine potential return on investment for proposed solutions.
- - Relationship Building: Cultivate relationships with clients, sales teams, and technical teams.
- - Working with the science and technology Partners such as Databricks and Google
- - Negotiation Skills: Collaborate with clients and sales teams to reach beneficial agreements.
- - Develop a deep understanding of the company's product or service offerings.
- - Design and showcase tailored demonstrations to prospects.
- - Contribute to RFPs/RFIs with detailed technical specifications and solutions
- - Ensure projects are kept on track and within scope.
- - Coordinate with various stakeholders to ensure the smooth flow of presales activities.
Requirements
- - Scientific background academic and/or 5+ years professional experience in Life Sciences
- - Senior Technical Architecture experience 5+ years
- - Commercial tech sales support
- - R&D IT OR Data & Informatics
- - Data Modeling: Understand logical, physical, and conceptual data models.
- - Database Systems: Proficiency in cloud RDBMS (like Snowflake) and NoSQL
- databases (like Redshift and Databricks).
- - Big Data Technologies: Familiarity with tools like Spark, and data warehousing solutions.
- - Cloud Platforms: Experience with cloud providers mainly AWS especially their data services, but also Azure, Google Cloud,
- - Data Governance and Quality: Understanding of data lineage, metadata management, and data quality processes and tools.
- - Analytics and BI Tools: Familiarity with tools such as Tableau, Power BI, QlikView, and their backend requirements.
Benefits
- - Competitive Salary and equity in a fast-growing company.
- - Supportive, team-oriented culture of continuous improvement.
- - Generous paid time off (PTO).
- - Flexible working arrangements - Remote work.
- We are not currently providing visa sponsorship for this position
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Technical ArchitectureData ModelingCloud RDBMSNoSQL databasesBig Data TechnologiesCloud PlatformsData GovernanceData QualityAnalytics ToolsBI Tools
Soft skills
Strategic PlanningStakeholder ManagementSales EnablementRelationship BuildingNegotiation SkillsTechnical GuidanceProblem SolvingCommunicationCollaborationLeadership
