Technical Account Manager
Veeam Software
CloudOraclePMPSQLVMware
Technical Account Manager – Telco OpenShift
Red Hat
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudKubernetesLinuxOpenShiftOpenStack
About the role
- Develop relationships with key business and IT stakeholders and become an expert on customer implementations
- Understand customers' technical infrastructure, hardware, processes, and products
- Deliver key portfolio updates and assist customers with product upgrades
- Inform customers of technology changes or potential disruptions to their service and advise them on mitigation strategies
- Perform initial or secondary investigations and respond to online and phone support requests
- Troubleshoot technical issues and guide issue escalation with Red Hat and customer teams
- Provide advice and guidance to customers about their current and future use of Red Hat’s offerings
- Perform technical reviews and share knowledge to proactively identify and prevent issues
- Manage customer cases and maintain clear and concise case and customer documentation
- Craft customer engagement plans
- Build a sense of trust with customers and serve as their advocate within Red Hat
- Engage with Red Hat Engineering teams to help develop solutions based on customer engagements
- Ensure high level of customer experience with each qualified engagement
- Analyze and present periodic reviews of operational performance to customer leadership
- Establish and maintain parity with Red Hat’s open hybrid cloud strategy
- Deliver trainings and presentations to customers' staff
- Travel, as necessary, to visit customers or internal events
Requirements
- Expertise with enterprise cloud solutions like Platform-as-a-Service (OpenShift), containers, Kubernetes, and IT automation
- Experience with Telco Cloud computing infrastructure solutions (such as OpenShift and OpenStack) and their concepts
- Strong understanding of Linux and related technologies
- Prior experience in a support, development, engineering, or quality assurance organization
- Ability to handle multiple issues and projects, while maintaining a high attention to detail
- Ability to manage and grow existing enterprise customer relationships
- Excellent verbal and written communication skills in English
- Willingness to pursue certifications, such as RHCE, RHCA, etc.
- Efficient time management
- Ability to effectively communicate how Red Hat’s offerings align to customer needs and use-cases
Benefits
- Flexible working hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise cloud solutionsPlatform-as-a-ServiceOpenShiftcontainersKubernetesIT automationLinuxOpenStacktechnical troubleshootingcustomer case management
Soft skills
relationship buildingcustomer advocacycommunication skillsattention to detailtime managementproblem-solvingpresentation skillscustomer engagementtrust buildingmulti-tasking
Certifications
RHCERHCA