Customer Success Manager

Teton

Customer Success Manager at Teton responsible for post-sale adoption and value delivery in senior living operators. Owning onboarding, monitoring account health, and ensuring product adoption.

Posted 5/12/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Full ownership of post-sale adoption and value delivery for a portfolio of West Coast operator accounts.
Onboarding and training facilitation for new communities, ensuring staff confidence and product fluency from day one.
Relationships with operator leadership (VPs of Clinical, Operations, IT) and community-level stakeholders (EDs, DONs, care staff).
Adoption monitoring and intervention — identifying at-risk communities early and deploying playbooks to course-correct.
Cross-functional partnership: surfacing expansion signals and churn risk to Account Management, channeling client feedback to Product, and partnering with Support on escalation resolution.
Account health scoring and adoption reporting through HubSpot.
On-site presence across your book (~30% travel) for go-lives, training and high-stakes account moments.

Requirements

What you’ll need

4+ years in Customer Success or a comparable post-sale, non-quota-carrying role at a B2B healthcare technology company.
Proven track record managing a portfolio of enterprise or mid-market accounts with measurable adoption and retention outcomes.
Experience supporting senior living, post-acute, or long-term care operators — or comparable healthcare provider environments.
Data-fluent: can interpret usage analytics and tie product engagement to operator outcomes.
Excellent written communication — concise, structured, and operator-ready.
Mindset: You love working alongside an international team of extremely hard-working, talented people who move fast and turn technology into workflow reality.
Direct, transparent communicator who escalates early, brings solutions with the problem, and wants teammates who operate the same way.
You thrive in rapid iteration and don't need a finished process to do great work.
Genuinely curious about AI, computer vision, and how emerging technology actually lands in healthcare settings.
You want to do the best work of your career at a company that's genuinely changing how care gets delivered.
You want your work to make a real impact and look back in five years knowing you were part of building something that mattered.

Benefits

Comp & perks

Competitive Salary and participation in our warrant program.
Work with state-of-the-art technology in a pioneering field.
A vibrant, learning-focused work environment.
401(k) plan, paid time off, health insurance.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successadoption monitoringdata analysisusage analyticsaccount health scoringadoption reporting

Soft Skills

written communicationtransparencyproblem-solvingcollaborationcuriosityadaptability