Teton

Customer Success Manager

Teton

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • You’ll own the customer journey from the moment a contract is signed through site planning, implementation, onboarding, and expansion.
  • Building strong, long-lasting relationships with customers at all levels, from care staff to executive teams, through empathy, trust, and a deep understanding of their needs.
  • Traveling regularly to customer sites to deliver training, support installations, and maintain close relationships.
  • Coordinating the successful installation of Teton’s hardware on-site, working closely with the technical project manager and customer stakeholders (including IT, Estates, and care teams) to deliver a seamless experience.
  • Developing strong relationships with front-line teams, which may occasionally include joining a night shift to understand workflows and provide hands-on support.
  • Partnering with product and engineering teams to calibrate devices, troubleshoot issues, and ensure smooth technical delivery.
  • Providing exceptional customer service, resolving issues quickly and professionally to maintain customer satisfaction.
  • Collaborating with business development teams to run successful QBRs, identify opportunities for expansion, and help customers achieve measurable ROI.
  • Contributing to our goal of continually enhancing our product and service based on customer feedback and real-world insights.

Requirements

  • You have experience as a Customer Success Manager in SaaS or other tech enabled services.
  • You have a background in the healthcare sector, for example in elderly care, or a social science background, for example in anthropology or sociology.
  • You are proactive, passionate, and like to work in a dynamic team.
  • You enjoy visiting customers regularly and are committed to understanding their needs.
  • You are adept at onboarding and training new users.
  • You’re excited about being part of a team that implements solutions and initiates new customer relationships.
  • You’re great at structuring and planning.
  • You are curious and have an outgoing profile with excellent interpersonal skills.
  • You have a valid drivers license.
Benefits
  • Competitive salary and participation in our warrant program (stock options).
  • Work with state-of-the-art technology in a pioneering field.
  • Access to WeWork for shared working space.
  • A vibrant, learning-focused work environment.
  • A role where you can make a significant impact on healthcare delivery.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer journey managementonboardingtrainingtroubleshootinginstallation coordinationcustomer servicerelationship managementmeasurable ROIsite planningtechnical delivery
Soft skills
empathytrust buildingproactivepassionateteam collaborationinterpersonal skillsstructuringplanningcuriosityoutgoing
Certifications
valid driver's license