Test Double

Client Partner

• Your main accountability is the success of your clients, while striving for project expansion and long-term partnerships.
• Primarily, this focuses on account management, defining expectations, and ensuring we successfully meet those expectations.
• You will support up to 15 clients and their project teams in reaching their annual revenue goal of up to $25M while also consulting leaders on each client engagement.
• You will collaborate with our delivery leaders to support continuous feedback and career growth.
• Your goal is to successfully align our consultants’ skills and aspirations with the client’s needs through knowledge sharing and proactive problem-solving.
• Aligning expectations of our clients.
• Expanding our relationships within the client.
• Meeting or exceeding your revenue and profitability objectives.
• Predictable and repeatable approach to engaging with clients.
• Forecasting portfolio results.
• Building and executing a thoughtful account strategy to grow client engagements in size, length, and complexity as we partner with clients on more value-driven solutions.
• Assessing the state of account engagements to maintain the health of the relationship (qualitative and quantitative) with a delineation between the engagement and Test Double’s mission.
• Proactively generating new sales by presenting additional services and solutions to existing clients, driving 25% growth across your accounts and 30%+ at strategic accounts.
• Contributing to our client service playbooks to enable repeatable success in delighting our clients.
• Harvesting case studies, references, and logo uses to support the development of marketing materials to align with solution selling for targeted client needs while establishing a repeatable sales process.
• Documenting and communicating the needs of our clients and aligning our efforts to solve their problems—at project start and throughout the lifetime of the relationship.
• Building trusted relationships with client stakeholders—from engineering managers to Directors, Vice Presidents of Engineering, and C-level executives-through regular interactions demonstrating progress, value, and results.
• Provide inputs into the Test Double staffing process—defining clear client needs, expanding teams, supporting engagement changes, agent time off, and agent rotations.
• Support and coach other client partners, delivery leaders, sales leaders, and other employees to grow skills, share knowledge, and explore growth opportunities.
• Cultivating feedback loops between clients and agents, conducting business reviews with clients, and identifying better solutions and approaches.
• Collaborating to develop and execute internal strategic initiatives to help Test Double scale operationally.
• Providing transparency in your sales efforts and revenue forecasts through timely documentation, forecasting, and CRM tools.
• Manage consistent financial processing through timely accuracy and delivery of invoices.
• Model Test Double’s mission, values, and culture for our clients and agents.

Senior Client Partner

Compliance

• Leading product compliance activities across the Americas, ensuring renewable fuels, gases, and energy products meet all applicable regulatory and sustainability certification requirements (e.g., RFS, LCFS, RPS, green-e)
• Managing and coordinating state and federal certification audits to maintain accreditation with zero major audit findings
• Monitoring regulatory developments, interpreting new rulemakings and guidance, and implementing required compliance changes in a timely manner
• Partnering with commercial, trading, legal, risk, and operations teams to assess compliance risks and opportunities and support informed decision-making
• Representing ACT in regulatory and industry forums to support emerging compliance frameworks and protect ACT’s license to operate
• Developing and improving regional compliance systems, processes, and training initiatives to embed a strong compliance culture

Senior Client Partner

Regional Sustainability Compliance Manager