Tessitura

Support Specialist – Tuesday-Saturday

Tessitura

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $61,300 - $72,100 per year

Job Level

Mid-LevelSenior

About the role

  • Provide customer support to Tessitura Members, partners, and staff
  • Triage incoming help tickets, escalated support calls, and live chats
  • Utilize various channels to fulfill service requests and resolve issues
  • Identify complex issues for escalation
  • Facilitate training and participate in member-facing meetings when needed
  • Actively contribute to technical knowledge base and documentation
  • Perform updates to databases in the hosted environment as needed
  • Participate in an on-call rotation during holidays

Requirements

  • Solid knowledge and experience with the Tessitura software and products
  • Strong customer service skills with an empathetic manner
  • Excellent discernment and communication skills
  • Self-starter with ability to work well independently and in groups
  • Proficient analytical, critical thinking, troubleshooting, and problem-solving skills
  • Ability to explain complex concepts to individuals with varying ranges of technical understanding
  • Must be able to manage daily support responsibilities alongside customer-driven deadlines
  • Proficiency in diffusing critical situations through calm communication
Benefits
  • Various medical, dental, and vision plans
  • Life and AD&D insurance
  • Disability insurance
  • Employee assistance programs
  • 401(k) retirement plan with employer match
  • Generous paid time off including vacation and sick leave
  • 12 weeks of paid parental leave
  • 7-week sabbatical after seven years of service
  • Recharge week between Christmas and New Year’s

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Tessitura softwaredatabase updatestroubleshootingproblem-solvinganalytical skillscritical thinking
Soft skills
customer serviceempathycommunication skillsself-starterindependent workteamworkdiscernmentcalm communication