Customer Care Representative

Terumo Medical Corporation

Customer Care Representative providing exceptional customer service for Terumo Medical's healthcare products. Handling queries, processing orders, and resolving issues in a fast-paced team environment.

Posted 6/24/2026full-timeSomerset • New Jersey • 🇺🇸 United StatesJunior💰 $42,000 - $56,000 per yearWebsite

About the role

Key responsibilities & impact

Manage sales orders received by phone, fax, email and electronic data interchange (EDI).
Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
Partner with the field, inside sales teams, and warehouse to meet and exceed all service expectations.
Recognize a customer complaint and forwards to the appropriate personnel based on TMC’s Quality Policies and Procedures.
Address and resolve customer’s service inquiries or issues by identifying the issue; and address or escalate to ensure resolution.
Complete the field based inventory order processing.
Verify customer pricing and process special instructions for handling.
Process Return Merchandise Authorizations (RMA) in a timely manner to ensure customer satisfaction.
Research and review warehouse shipping discrepancies with customers/sales and advise steps that will be taken to resolve problem.
Work with the Accounts Receivable Team for timely resolution of order discrepancies.
Release standing orders in accordance with pre-determined shipping dates.
Gain product knowledge by utilizing the Knowledge Tree application.
Perform other job-related duties as assigned.

Requirements

What you’ll need

Associates Degree required, with a minimum of 1 year of experience in a customer facing or service environment; or equivalent combination of experience, education and training.
Bachelor’s Degree preferred.
Exceptional customer service and listening skills.
Excellent interpersonal, written and verbal communication skills.
Good organizational skills and the ability to work effectively as part of a team in a busy customer driven environment.
Strong analytical abilities to research, extract, summarize, and communicate complex or diverse information preferred.
Attention to detail.
Must be proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Benefits

Comp & perks

annual bonus
paid vacation
paid holidays
health, dental and vision benefits
401(k), with matching contributions
tax advantage savings accounts
legal plan
voluntary life and AD&D insurance
voluntary long-term disability
short term disability
critical illness and accident insurance
parental leave
personal leave
tuition reimbursement
travel assistance
employee assistance program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer order managementinventory order processingReturn Merchandise Authorizations (RMA)shipping discrepancy resolutiondata analysisproblem resolution

Soft Skills

customer servicelistening skillsinterpersonal communicationwritten communicationverbal communicationorganizational skillsteamworkanalytical abilitiesattention to detail

Certifications

Associates DegreeBachelor’s Degree