IT Support Technician – 2nd Shift

Terumo Medical Corporation

IT Technician providing daily technical support for personal computer systems at Terumo Medical. Installing, configuring, and troubleshooting desktop systems and network connectivity issues.

Posted 6/3/2026full-time🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Oversee the daily performance of computer systems.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Assist in supporting general IT infrastructure (computers, storage, network, etc.).
Provide end user support of all IT managed systems and applications.
Work independently to resolve prioritized requests while maintaining accurate and thorough documentation, complete ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Follow a prescribed trouble-shooting methodology to resolve customer requests consistently and efficiently.
Modify and customize commercial programs for internal needs.
Recognize and documents recurring problems and patterns of problems within the environment.
Appropriately determine when to escalate to the next level of support.
Create and maintain knowledge procedures.
Provide on call support as part of a rotating schedule.
Ensure compliance with all Terumo procedures including all applicable regulatory agency requirements.
Contribute to a positive work environment by fostering open communication with team members, other departments, and management, promote teamwork, and commitment to excellence.

Requirements

What you’ll need

Proficiency level knowledge of Windows based PC and application software such as MS Office, MS Exchange, Internet Browser, Microsoft Teams, SharePoint, Antivirus Software required.
Advance networking knowledge (Ethernet, Wi-Fi).
Certifications in A+ or Network+ desired.
LAN/WAN troubleshooting skills required.
Apple IOS experience is a plus.
Demonstrate interpersonal skills, including the ability to listen, resolve problems, deal with unresolved issues, delays and unexpected events, and the ability to effectively communicate and maintain rapport with supported customers.
Analyze information and evaluate results to choose the best solution and solve problems.
Keep up-to-date technically and applying new knowledge to your job.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Competence in English and Spanish, both verbal and written.

Benefits

Comp & perks

annual bonus
paid vacation
paid holidays
health, dental and vision benefits
401(k), with matching contributions
tax advantage savings accounts
legal plan
voluntary life and AD&D insurance
voluntary long-term disability
short term disability
critical illness and accident insurance
parental leave
personal leave
tuition reimbursement
travel assistance
employee assistance program

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WindowsMS OfficeMS ExchangeInternet BrowserMicrosoft TeamsSharePointAntivirus SoftwareLAN/WAN troubleshootingEthernetWi-Fi

Soft Skills

interpersonal skillsproblem-solvingcommunicationteamworkanalytical skillsdocumentationcustomer supportadaptabilityconflict resolutionrapport building

Certifications

A+Network+